I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Preeti
Verified
Officeworks
partners with Ajust
Officeworks Complaints
The best way to resolve complaints with Officeworks
Officeworks is Australia’s home for office supplies including stationary, furniture and technology. They're focused on their a wide range, low prices and great service. According to their website, their customer satisfaction rates continue to climb.
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Have a complaint? Click below to resolve your issue with Officeworks
Ajust is putting pressuring on
Officeworks
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Rude customer service
Unresolved
Sent
3/6/2024
Rude customer service
Preeti
•
June 3, 2024
Threatened and abused
Outcome Sought
Apology
Compensation
Other
Retail
Faulty phone
Unresolved
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Faulty phone
Sandra
•
March 19, 2024
Distressed, missing out on 3 months free music
Outcome Sought
Apology
Compensation
Other
Phone availability
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruth
Phone availability
Ruth
•
Lost sale opportunity
Outcome Sought
Apology
Compensation
Other
Forced to use self serve
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Forced to use self serve
Daniel
•
Poor customer service experience
Outcome Sought
Apology
Compensation
Other
TV not turning on
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carol
TV not turning on
Carol
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Unpleasant customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Unpleasant customer service
Alex
•
Reluctance to return to store
Outcome Sought
Apology
Compensation
Other
Dirty prints
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kayla
Dirty prints
Kayla
•
2 out of 3 prints unusable
Outcome Sought
Apology
Compensation
Other
Unfair parking fine
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Unfair parking fine
Michael
•
Customer feels wronged and frustrated
Outcome Sought
Apology
Compensation
Other
Broken items received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Broken items received
Victoria
•
Need replacements for broken items
Outcome Sought
Apology
Compensation
Other
Stolen parcel
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Stolen parcel
Alex
•
Order not received
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Officeworks
To Listen
Live Campaign
Do you manage complaints for
Officeworks
?
Retail
Rude customer service
Unresolved
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Preeti
Preeti
•
June 3, 2024
Customer experienced rude, abusive, and bullying behavior from multiple staff members at officeworks northmead, seeking apology and termination of employees.
Retail
Faulty phone
Unresolved
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Sandra
•
March 19, 2024
Customer purchased faulty iphone from officeworks, faced refusal for refund or replacement, charged assessment fee, and faced delays in repair process.
Phone availability
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ruth
Ruth
•
Customer suggests changing policy for phone availability checks, as they lost a sale to a competitor.
Forced to use self serve
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Daniel
•
Customer complains about being forced to use self-serve machines at Officeworks, citing poor customer service and inconsistency with other locations.
TV not turning on
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carol
Carol
•
Customer frustrated with Officeworks' return policy; TV purchased for granddaughter was defective and outside the 14-day return window.
Unpleasant customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
Customer complained about rude service from staff member Vicki at Officeworks, affecting their willingness to return to the store.
Dirty prints
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kayla
Kayla
•
Customer received dirty prints and requests a refund for the damaged items.
Unfair parking fine
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
Customer complains about parking fine at Officeworks, believes they were misled by staff and unclear signage regarding authorized parking.
Broken items received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Victoria
•
Customer received broken sign holders due to poor packaging and requests replacements and an apology from Officeworks.
Stolen parcel
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
Customer requests order replacement and apology after delivery instructions were ignored, resulting in theft.
The best way to resolve an issue with
Officeworks
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Officeworks
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Officeworks
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Officeworks
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Officeworks
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Officeworks
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Officeworks
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
