I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Preeti
Verified
Officeworks
partners with Ajust
Officeworks Complaints
The best way to resolve complaints with Officeworks
Officeworks is Australia’s home for office supplies including stationary, furniture and technology. They're focused on their a wide range, low prices and great service. According to their website, their customer satisfaction rates continue to climb.
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Have a complaint? Click below to resolve your issue with Officeworks
Have a complaint? Click below to resolve your issue with Officeworks
Ajust is putting pressuring on
Officeworks
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Rude customer service
Unresolved
Sent
3/6/2024
Rude customer service
Preeti
•
June 3, 2024
Threatened and abused
Outcome Sought
Apology
Compensation
Other
Retail
Faulty phone
Unresolved
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Faulty phone
Sandra
•
March 19, 2024
Distressed, missing out on 3 months free music
Outcome Sought
Apology
Compensation
Other
Non-delivery of order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fraser
Non-delivery of order
Fraser
•
Disrupted productivity and work tasks
Outcome Sought
Apology
Compensation
Other
Expired card with remaining credit
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Expired card with remaining credit
Lesley
•
Inconvenience for printing needs
Outcome Sought
Apology
Compensation
Other
Refund not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natali
Refund not processed
Natali
•
Considerable stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Document scanning assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Document scanning assistance
Jeff
•
Feeling embarrassed and dissatisfied
Outcome Sought
Apology
Compensation
Other
Price change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
Price change
William
•
Inconvenience and dissatisfaction
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sher
Poor customer service
Sher
•
Wasted time and resources
Outcome Sought
Apology
Compensation
Other
Poor quality copies
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dushani
Poor quality copies
Dushani
•
Felt helpless during visit
Outcome Sought
Apology
Compensation
Other
Refund not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hannah
Refund not processed
Hannah
•
Without a functional charger
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Officeworks
To Listen
Live Campaign
Do you manage complaints for
Officeworks
?
Retail
Rude customer service
Unresolved
Sent
3/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Preeti
Preeti
•
June 3, 2024
Customer experienced rude, abusive, and bullying behavior from multiple staff members at officeworks northmead, seeking apology and termination of employees.
Retail
Faulty phone
Unresolved
Sent
19/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Sandra
•
March 19, 2024
Customer purchased faulty iphone from officeworks, faced refusal for refund or replacement, charged assessment fee, and faced delays in repair process.
Non-delivery of order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fraser
Fraser
•
Customer complains about non-delivery of printer order, causing inconvenience and requests investigation and expedited delivery.
Expired card with remaining credit
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lesley
Lesley
•
Customer requests a full credit of $20 due to unclear expiry communication.
Refund not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Natali
Natali
•
Customer is frustrated over a $200 refund not credited after returning a duplicate gift.
Document scanning assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeff
Jeff
•
Customer disappointed with staff assistance regarding document scanning and emailing, feeling disrespected and dissatisfied.
Price change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
William
•
Customer is frustrated by a price change for a car vent phone holder and requests the advertised price.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sher
Sher
•
Customer dissatisfied with service, staff knowledge, and rudeness; seeks better training for staff.
Poor quality copies
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dushani
Dushani
•
Customer faced issues with photocopying service and seeks a refund and better staff assistance.
Refund not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hannah
Hannah
•
Customer dissatisfied with purchase; received incorrect charger and seeks a refund.
The best way to resolve an issue with
Officeworks
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Officeworks
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Officeworks
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Officeworks
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Officeworks
In person
https://www.officeworks.com.au/shop/officeworks/storelocator
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Officeworks
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Officeworks
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
