I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
David Jones Complaints
The fastest way to resolve your David Jones complaint
David Jones is a well-established Australian department store, offering a wide range of products including clothing, accessories, beauty products, homewares, and electronics. With multiple locations across the country, customers can enjoy a convenient shopping experience. While some customers have expressed concerns about pricing and customer service, others appreciate the store's extensive product selection and quality offerings.
COMPLAINTS WE'VE TAKEN CARE OF
Contaminated fragrance
Unresolved
Sent
Contaminated fragrance
Sandra
•
Left without preferred fragrance
Outcome Sought
Apology
Compensation
Other
Order not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brooke
Order not received
Brooke
•
Disappointment and frustration
Outcome Sought
Apology
Compensation
Other
Unnecessary charge and poor service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Henry
Unnecessary charge and poor service
Henry
•
Frustration and disappointment
Outcome Sought
Apology
Compensation
Other
Damaged packaging upon arrival
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aimee
Damaged packaging upon arrival
Aimee
•
Disappointment with product quality
Outcome Sought
Apology
Compensation
Other
Wrong shoe size received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jolanta
Wrong shoe size received
Jolanta
•
Significant inconvenience overseas
Outcome Sought
Apology
Compensation
Other
Lack of assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joe
Lack of assistance
Joe
•
Felt undervalued and frustrated
Outcome Sought
Apology
Compensation
Other
Non-delivery of item
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Non-delivery of item
Helen
•
Significant inconvenience for holiday
Outcome Sought
Apology
Compensation
Other
Lack of support
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sonia
Lack of support
Sonia
•
Feeling ignored and undervalued
Outcome Sought
Apology
Compensation
Other
Non-delivery of order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jen
Non-delivery of order
Jen
•
Significant inconvenience for event
Outcome Sought
Apology
Compensation
Other
Inadequate customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Inadequate customer service
Yvonne
•
Frustration and left without purchase
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
David Jones
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
David Jones
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
David Jones
We handle everything for you, results guaranteed.
How to contact
David Jones
Online
https://www.davidjones.com/contact-us/online-order-enquiries#
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
David Jones
and how to resolve them
Coming soon!
Be heard, get results
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Share your experience
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Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
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David Jones
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