I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Asma
Verified
David Jones
partners with Ajust
David Jones Complaints
The best way to resolve complaints with David Jones
David Jones is a well-established Australian department store, offering a wide range of products including clothing, accessories, beauty products, homewares, and electronics. With multiple locations across the country, customers can enjoy a convenient shopping experience. While some customers have expressed concerns about pricing and customer service, others appreciate the store's extensive product selection and quality offerings.
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Ajust is putting pressuring on
David Jones
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Voucher redemption error
Unresolved
Sent
16/7/2024
Voucher redemption error
Asma
•
July 16, 2024
Unable to purchase item
Outcome Sought
Apology
Compensation
Other
Retail
Samples not gift with purchase
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Samples not gift with purchase
Robyn
•
July 9, 2024
Humiliated, bullied, victimised
Outcome Sought
Apology
Compensation
Other
Retail
Faulty product and bad service attitude
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tam
Faulty product and bad service attitude
Tam
•
June 29, 2024
Feeling stressed and bullied
Outcome Sought
Apology
Compensation
Other
Retail
Refund rejection
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
J
Refund rejection
J
•
June 19, 2024
Wasted time, frustration
Outcome Sought
Apology
Compensation
Other
Retail
Difficulty reaching chermside
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laraine
Difficulty reaching chermside
Laraine
•
June 18, 2024
Frustration and wasted time
Outcome Sought
Apology
Compensation
Other
Other
Value cleared
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Megha
Value cleared
Megha
•
Loss of $100
Outcome Sought
Apology
Compensation
Other
Retail
Payment notification
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Payment notification
Catherine
•
Unable to make payment
Outcome Sought
Apology
Compensation
Other
Retail
Non-delivery of gift card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Li
Non-delivery of gift card
Li
•
Money taken, goods not delivered
Outcome Sought
Apology
Compensation
Other
Endless waiting on chat
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Endless waiting on chat
Rebecca
•
Frustration and wasted time
Outcome Sought
Apology
Compensation
Other
No confirmation email
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Effie
No confirmation email
Effie
•
Money taken without confirmation
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
David Jones
To Listen
Live Campaign
Do you manage complaints for
David Jones
?
Retail
Voucher redemption error
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Asma
Asma
•
July 16, 2024
Customer unable to use voucher due to error, long hold time with customer support, email for reissue bounced back.
Retail
Samples not gift with purchase
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Robyn
•
July 9, 2024
Customer felt humiliated and bullied by store manager at david jones in westlakes south australia over fragrance samples.
Retail
Faulty product and bad service attitude
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tam
Tam
•
June 29, 2024
Faulty product and poor service attitude causing stress and feeling of being bullied.
Retail
Refund rejection
Unresolved
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
J
J
•
June 19, 2024
Customer seeks refund and apology from david jones for poor customer service from flora at pitt street store.
Retail
Difficulty reaching chermside
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laraine
Laraine
•
June 18, 2024
Customer frustrated with long wait times and lack of assistance from virtual assistant at david jones chermside location.
Other
Value cleared
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Megha
Megha
•
Issue with gift cards at david jones mandurah store on 28th november 2023.
Retail
Payment notification
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Catherine
•
Customer seeks apology and notification about in-store payment policy from david jones.
Retail
Non-delivery of gift card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Li
Li
•
Customer purchased egift card, never received it. contacted customer service, promised resolution in 48 hrs but no action taken.
Endless waiting on chat
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Rebecca
•
Customer frustrated with long wait times and lack of response, seeking an apology from David Jones.
No confirmation email
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Effie
Effie
•
Customer complains about not receiving a confirmation email for an online purchase and requests written communication regarding the issue.
The best way to resolve an issue with
David Jones
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
David Jones
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
David Jones
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
David Jones
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
David Jones
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
David Jones
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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David Jones
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