I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laura
Verified
BWS
partners with Ajust
BWS Complaints
The best way to resolve complaints with BWS
Looking for a convenient place to grab your favourite drinks? BWS offers a wide selection of beers, wines, and spirits. Customers have mentioned issues with long wait times and limited stock availability at some locations.
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Have a complaint? Click below to resolve your issue with BWS
Have a complaint? Click below to resolve your issue with BWS
Ajust is putting pressuring on
BWS
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Rude employee behavior
Unresolved
Sent
4/6/2024
Rude employee behavior
Laura
•
June 4, 2024
Upset and ashamed
Outcome Sought
Apology
Compensation
Other
Survey data entry issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Survey data entry issue
Ian
•
Unable to complete survey
Outcome Sought
Apology
Compensation
Other
Poor treatment and banning
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Poor treatment and banning
Tracy
•
Stressed over the situation
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Poor customer service
Lee
•
Negative shopping experience
Outcome Sought
Apology
Compensation
Other
Bottle smashed on foot
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carly
Bottle smashed on foot
Carly
•
Time off work due to injury
Outcome Sought
Apology
Compensation
Other
Manager banned customer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Manager banned customer
Christine
•
Customer feels unfairly treated
Outcome Sought
Apology
Compensation
Other
Incorrect discount applied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karl
Incorrect discount applied
Karl
•
Frustration with staff response
Outcome Sought
Apology
Compensation
Other
Delayed order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Delayed order
Stephen
•
Not received refund
Outcome Sought
Apology
Compensation
Other
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Rude customer service
Donna
•
Frustration and disappointment
Outcome Sought
Apology
Compensation
Other
Delivery cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Louise
Delivery cancellation
Louise
•
Inconvenience and schedule disruption
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
BWS
To Listen
Live Campaign
Do you manage complaints for
BWS
?
Retail
Rude employee behavior
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laura
Laura
•
June 4, 2024
Customer upset by rude employee at bws westridge, seeking apology and resolution. considering shopping elsewhere due to repeated issues.
Survey data entry issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
Customer unable to complete survey; requests a functional survey to be issued.
Poor treatment and banning
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracy
Tracy
•
Customer feels mistreated and banned from the store, seeking an apology and resolution for ongoing stress since January 12th, 2024.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Lee
•
Customer complains about poor service and unfriendliness from a BWS attendant during a recent wine purchase.
Bottle smashed on foot
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carly
Carly
•
Customer injured by a broken bottle, seeking compensation for pain and time off work.
Manager banned customer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Christine
•
Customer complains about being banned from BWS after seeking help with a heavy item, citing poor treatment from the manager.
Incorrect discount applied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karl
Karl
•
Customer frustrated with repeated issues at South Penrith store regarding a $2.67 charge and lack of staff initiative to resolve discount problems.
Delayed order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephen
Stephen
•
Customer complains about delayed online order from September 23, 2024, seeks undefined resolution and apology, and has not received a refund.
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Donna
Donna
•
Customer complained about rudeness and lack of knowledge regarding a rain check for an advertising special at BWS.
Delivery cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Louise
Louise
•
Customer dissatisfied with cancelled delivery and requests a refund of the $10 delivery fee.
The best way to resolve an issue with
BWS
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
BWS
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
BWS
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
BWS
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
BWS
Phone
Details missing. Help fill in the gaps.
Post
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Online
Details missing. Help fill in the gaps.
In person
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Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
BWS
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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