I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne
Verified
The Reject Shop
partners with Ajust
The Reject Shop Complaints
The best way to resolve complaints with The Reject Shop
The Reject Shop is a popular Australian discount variety store that offers a wide range of affordable products. Customers can find a variety of household items, electronics, clothing, and more. While some customers have expressed concerns about the quality of certain products or limited stock availability, The Reject Shop strives to provide budget-friendly options for all shoppers.
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Have a complaint? Click below to resolve your issue with The Reject Shop
Have a complaint? Click below to resolve your issue with The Reject Shop
Ajust is putting pressuring on
The Reject Shop
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Staff behavior
Unresolved
Sent
10/7/2024
Staff behavior
Joanne
•
July 10, 2024
Rude and unhelpful staff
Outcome Sought
Apology
Compensation
Other
Retail
Voucher redemption
Closed
27/6/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roger
Voucher redemption
Roger
•
June 19, 2024
Unable to use voucher
Outcome Sought
Apology
Compensation
Other
Retail
Poor customer service
Closed
16/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
O’sharn
Poor customer service
O’sharn
•
June 18, 2024
Made customer feel unwelcome
Outcome Sought
Apology
Compensation
Other
Retail
Out of stock items
Closed
26/6/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Out of stock items
Paul
•
June 16, 2024
Unable to receive items ordered
Outcome Sought
Apology
Compensation
Other
Retail
Employee playing on phone
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Employee playing on phone
Anna
•
June 15, 2024
Customer dissatisfied
Outcome Sought
Apology
Compensation
Other
Retail
Sign fell on head
Closed
2/7/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Sign fell on head
Clare
•
June 4, 2024
Physical injury
Outcome Sought
Apology
Compensation
Other
Retail
Access to back entrance
Closed
18/6/2024
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaye
Access to back entrance
Kaye
•
May 21, 2024
Feeling discriminated against, inconvenience
Outcome Sought
Apology
Compensation
Other
Retail
Refund without receipt as I was offered the choice of receipt at checkout . If I can return without a receipt then a choice shouldn’t be given about if we want a receipt or not.
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Refund without receipt as I was offered the choice of receipt at checkout . If I can return without a receipt then a choice shouldn’t be given about if we want a receipt or not.
Lisa
•
May 5, 2024
Unable to get refund
Outcome Sought
Apology
Compensation
Other
Retail
Accused of stealing shopping bags
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jade
Accused of stealing shopping bags
Jade
•
March 27, 2024
Embarrassed and harassed
Outcome Sought
Apology
Compensation
Other
Retail
Burning inefficiently
Closed
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deborah
Burning inefficiently
Deborah
•
March 25, 2024
Wasting product
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Reject Shop
To Listen
Live Campaign
Do you manage complaints for
The Reject Shop
?
Retail
Staff behavior
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joanne
Joanne
•
July 10, 2024
Customer complains about rude and unhelpful staff at erina store, seeking apology and better customer service from the reject shop.
Retail
Voucher redemption
Closed
27/6/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roger
Roger
•
June 19, 2024
Staff at burnie store unable to use $5 voucher promotion, requesting training for proper implementation.
Retail
Poor customer service
Closed
16/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
O’sharn
O’sharn
•
June 18, 2024
Customer experienced poor service at the reject shop, felt unwelcome and disrespected by employees, seeking an apology and resolution.
Retail
Out of stock items
Closed
26/6/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Paul
•
June 16, 2024
Customer complains about out-of-stock items when ordering online from the reject shop through doordash, requests apology and better stock management.
Retail
Employee playing on phone
Unresolved
Sent
15/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anna
Anna
•
June 15, 2024
Customer upset with employee playing on phone, seeking apology from the reject shop for rude behavior and lack of customer service.
Retail
Sign fell on head
Closed
2/7/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Clare
•
June 4, 2024
Customer seeking apology and resolution for sign falling on their head at the reject shop in croydon vic.
Retail
Access to back entrance
Closed
18/6/2024
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaye
Kaye
•
May 21, 2024
Customer upset about being directed to front entrance instead of back, feeling discriminated against and inconvenienced. considers not shopping at the reject shop.
Retail
Refund without receipt as I was offered the choice of receipt at checkout . If I can return without a receipt then a choice shouldn’t be given about if we want a receipt or not.
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lisa
•
May 5, 2024
Customer purchased faulty travel mug, wanted refund without receipt, only offered exchange. request for clearer return policy and consistency with receipt option.
Retail
Accused of stealing shopping bags
Unresolved
Sent
27/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jade
Jade
•
March 27, 2024
Customer experienced rude treatment by manager at the reject shop, accused of stealing. bought bags and left to finish shopping at kmart.
Retail
Burning inefficiently
Closed
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deborah
Deborah
•
March 25, 2024
Customer is unhappy with candles burning inefficiently and wasting product.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Voucher redemption
Closed
27/6/2024
Sent
19/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roger
Voucher redemption
Roger
•
June 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Poor customer service
Closed
16/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
O’sharn
Poor customer service
O’sharn
•
June 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Out of stock items
Closed
26/6/2024
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Out of stock items
Paul
•
June 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Sign fell on head
Closed
2/7/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clare
Sign fell on head
Clare
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Access to back entrance
Closed
18/6/2024
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kaye
Access to back entrance
Kaye
•
May 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Refund without receipt as I was offered the choice of receipt at checkout . If I can return without a receipt then a choice shouldn’t be given about if we want a receipt or not.
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Refund without receipt as I was offered the choice of receipt at checkout . If I can return without a receipt then a choice shouldn’t be given about if we want a receipt or not.
Lisa
•
May 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Burning inefficiently
Closed
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deborah
Burning inefficiently
Deborah
•
March 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Not in working order
Closed
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Not in working order
Bernard
•
March 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Missing weeks in diary
Closed
Sent
15/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vince
Missing weeks in diary
Vince
•
March 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Abuse over the phone
Closed
Sent
20/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
April
Abuse over the phone
April
•
February 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
The Reject Shop
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
The Reject Shop
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
The Reject Shop
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
The Reject Shop
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
The Reject Shop
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
The Reject Shop
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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The Reject Shop
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