I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
The Good Guys Complaints
The fastest way to resolve your The Good Guys complaint
The Good Guys is a well-known Australian retail chain that offers a wide range of home appliances and electronics. With numerous stores across the country, they provide customers with a convenient shopping experience. Some common complaints about The Good Guys include issues with product quality, delivery delays, and customer service. However, they strive to address these concerns and provide satisfactory solutions to their customers.
COMPLAINTS WE'VE TAKEN CARE OF
Fridge replacement delay
Closed
5/2/2025
Sent
29/1/2025
Fridge replacement delay
Michael
•
January 29, 2025
Without a functioning fridge
Outcome Sought
Apology
Compensation
Other
Delivery did not occur
Closed
9/2/2025
Sent
29/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abhishek
Delivery did not occur
Abhishek
•
January 29, 2025
Frustration and disappointment
Outcome Sought
Apology
Compensation
Other
Delivery service not provided
Closed
23/1/2025
Sent
6/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marty
Delivery service not provided
Marty
•
January 6, 2025
Felt cheated and bamboozled
Outcome Sought
Apology
Compensation
Other
Incomplete delivery of fluids
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Incomplete delivery of fluids
David
•
Inconvenience and disappointment
Outcome Sought
Apology
Compensation
Other
Improper installation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KAREN
Improper installation
KAREN
•
Frequent tripping problems
Outcome Sought
Apology
Compensation
Other
Unable to pick up item
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linton Brian
Unable to pick up item
Linton Brian
•
Significant inconvenience for event
Outcome Sought
Apology
Compensation
Other
Delivery and installation failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stacey
Delivery and installation failure
Stacey
•
Had to disconnect old machine myself
Outcome Sought
Apology
Compensation
Other
Delayed order delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tolekpeh
Delayed order delivery
Tolekpeh
•
Significant inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Humiliating treatment from staff
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tanya
Humiliating treatment from staff
Tanya
•
Emotional distress and loss of trust
Outcome Sought
Apology
Compensation
Other
Lack of response to enquiry
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graham
Lack of response to enquiry
Graham
•
Unable to purchase replacement heads
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
The Good Guys
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
The Good Guys
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
The Good Guys
We handle everything for you, results guaranteed.
How to contact
The Good Guys
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
The Good Guys
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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The Good Guys
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