I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ALBERT
Verified
The Good Guys
partners with Ajust
The Good Guys Complaints
The best way to resolve complaints with The Good Guys
The Good Guys is a well-known Australian retail chain that offers a wide range of home appliances and electronics. With numerous stores across the country, they provide customers with a convenient shopping experience. Some common complaints about The Good Guys include issues with product quality, delivery delays, and customer service. However, they strive to address these concerns and provide satisfactory solutions to their customers.
Get heard by The Good Guys
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Have a complaint? Click below to resolve your issue with The Good Guys
Have a complaint? Click below to resolve your issue with The Good Guys
Ajust is putting pressuring on
The Good Guys
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Faulty tv screen
Unresolved
Sent
12/6/2024
Faulty tv screen
ALBERT
•
June 12, 2024
Extremely time consuming and frustrating
Outcome Sought
Apology
Compensation
Other
Retail
Price not honored
Closed
20/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Price not honored
Andrew
•
June 1, 2024
Left without tv, disappointed
Outcome Sought
Apology
Compensation
Other
Other
Faulty fridge
Closed
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carly-Sue
Faulty fridge
Carly-Sue
•
March 7, 2024
Lost food, time, money
Outcome Sought
Apology
Compensation
Other
Other
Delivery and removal
Closed
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Delivery and removal
Raymond
•
March 4, 2024
Causing inconvenience, dismayed visitors
Outcome Sought
Apology
Compensation
Other
Other
Wrong information about plumbing
Unresolved
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anastasia
Wrong information about plumbing
Anastasia
•
February 17, 2024
Time and stress
Outcome Sought
Apology
Compensation
Other
Other
Damage during delivery
Closed
Sent
11/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pavneesh
Damage during delivery
Pavneesh
•
February 11, 2024
Damage to front of house
Outcome Sought
Apology
Compensation
Other
Other
Repair
Unresolved
Sent
8/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bob
Repair
Bob
•
February 8, 2024
Delayed repair and missing items
Outcome Sought
Apology
Compensation
Other
Other
Oven repair
Unresolved
20/3/2024
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Oven repair
Lee
•
February 2, 2024
Customer did not have an oven over christmas and still doesn't have one in february
Outcome Sought
Apology
Compensation
Other
Other
Improper installation
Unresolved
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyne
Improper installation
Carolyne
•
January 11, 2024
Causing anxiety and inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Delivery
Closed
9/1/2024
Sent
30/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Delivery
Sharon
•
December 30, 2023
Inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
The Good Guys
To Listen
Live Campaign
Do you manage complaints for
The Good Guys
?
Retail
Faulty tv screen
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ALBERT
ALBERT
•
June 12, 2024
Customer seeks $299 refund for 5-year gold service plan from the good guys due to inefficient service and lack of resolution.
Retail
Price not honored
Closed
20/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
June 1, 2024
Customer seeks apology for poor communication leading to unfulfilled quote on tv purchase, requests original price to be honored.
Other
Faulty fridge
Closed
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carly-Sue
Carly-Sue
•
March 7, 2024
Lg fridge major fault, lost food, wages, time chasing issue, denied full compensation, seeking refund, accc report filed.
Other
Delivery and removal
Closed
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Raymond
•
March 4, 2024
Customer purchased fridge with premium delivery package, but old fridge not removed as promised. seeking resolution for inconvenience caused.
Other
Wrong information about plumbing
Unresolved
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anastasia
Anastasia
•
February 17, 2024
Customer purchased a fridge that requires plumbing despite requesting one that does not. wants a no-cost replacement.
Other
Damage during delivery
Closed
Sent
11/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pavneesh
Pavneesh
•
February 11, 2024
Customer is complaining about damage caused by the good guys delivery staff and the company's refusal to repair it.
Other
Repair
Unresolved
Sent
8/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bob
Bob
•
February 8, 2024
Customer is complaining about a repair agreement, a compromise, delayed payment, missing goods, and lack of communication from the good guys.
Other
Oven repair
Unresolved
20/3/2024
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Lee
•
February 2, 2024
Customer is seeking a full refund due to poor service and lack of communication regarding oven repair.
Other
Improper installation
Unresolved
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carolyne
Carolyne
•
January 11, 2024
Customer purchased a dishwasher from the good guys but it was improperly installed, protruding into the room and preventing cupboard access.
Other
Delivery
Closed
9/1/2024
Sent
30/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Sharon
•
December 30, 2023
No delivery of ordered upright freezer from good guys commercial, multiple re-bookings and no communication, inconvenience caused.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Price not honored
Closed
20/6/2024
Sent
1/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Price not honored
Andrew
•
June 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Faulty fridge
Closed
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carly-Sue
Faulty fridge
Carly-Sue
•
March 7, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Delivery and removal
Closed
Sent
4/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raymond
Delivery and removal
Raymond
•
March 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Damage during delivery
Closed
Sent
11/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pavneesh
Damage during delivery
Pavneesh
•
February 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Delivery
Closed
9/1/2024
Sent
30/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Delivery
Sharon
•
December 30, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Order not delivered
Closed
31/12/2023
Sent
21/12/2023
Had a response that was acceptable to me in a very short period of time
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dave
Order not delivered
Dave
•
December 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
The Good Guys
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
The Good Guys
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
The Good Guys
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
The Good Guys
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
The Good Guys
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
The Good Guys
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
The Good Guys
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
