I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Volkan
Verified
JB Hi-Fi
partners with Ajust
JB Hi-Fi Complaints
The best way to resolve complaints with JB Hi-Fi
JB Hi-Fi is a well-known Australian retailer offering a wide range of electronics, appliances, and entertainment products. Customers may have concerns regarding product availability, pricing, customer service, or delivery options.
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Have a complaint? Click below to resolve your issue with JB Hi-Fi
Have a complaint? Click below to resolve your issue with JB Hi-Fi
Ajust is putting pressuring on
JB Hi-Fi
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Delayed delivery
Unresolved
Sent
3/5/2024
Delayed delivery
Volkan
•
May 3, 2024
Son using old laptop, upset
Outcome Sought
Apology
Compensation
Other
Retail
Screen turning black
Unresolved
Sent
21/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danial
Screen turning black
Danial
•
April 21, 2024
Half phone unusable
Outcome Sought
Apology
Compensation
Other
Other
Payment not released
Closed
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tristan
Payment not released
Tristan
•
February 28, 2024
Unable to use phone, money deducted
Outcome Sought
Apology
Compensation
Other
Other
Exchange
Closed
2/3/2024
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Exchange
Sue
•
February 16, 2024
Customer wants to exchange the tablet for a gift card
Outcome Sought
Apology
Compensation
Other
Other
Unresolved refund issue
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Subodh Raj
Unresolved refund issue
Subodh Raj
•
January 23, 2024
Item not delivered
Outcome Sought
Apology
Compensation
Other
Other
Useless device, can't be fixed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Useless device, can't be fixed
Matt
•
Customer unable to use device
Outcome Sought
Apology
Compensation
Other
No discount offered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
No discount offered
Heather
•
Feeling ripped off and unimpressed
Outcome Sought
Apology
Compensation
Other
Phone setup failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
May
Phone setup failure
May
•
Unable to use the phone
Outcome Sought
Apology
Compensation
Other
Order not shipped
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christo
Order not shipped
Christo
•
Difficulty working without product
Outcome Sought
Apology
Compensation
Other
Product not available in store
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moira
Product not available in store
Moira
•
Disappointment and inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
JB Hi-Fi
To Listen
Live Campaign
Do you manage complaints for
JB Hi-Fi
?
Retail
Delayed delivery
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Volkan
Volkan
•
May 3, 2024
Customer ordered laptop in january, promised delivery in february. multiple emails and calls, no laptop received. cancelled order due to poor service and son upset.
Retail
Screen turning black
Unresolved
Sent
21/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danial
Danial
•
April 21, 2024
Customer seeking replacement or refund for phone with black screen corner issue from jb hi-fi.
Other
Payment not released
Closed
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tristan
Tristan
•
February 28, 2024
Customer paid for samsung phone at jb hi-fi, but did not receive it. no communication or refund after 9 days.
Other
Exchange
Closed
2/3/2024
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Sue
•
February 16, 2024
Customer received a prize from a survey and wants to exchange it for a gift card, but jb hi-fi is refusing to assist.
Other
Unresolved refund issue
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Subodh Raj
Subodh Raj
•
January 23, 2024
Customer is complaining about an unresolved refund issue for an undelivered item from jb hi-fi.
Other
Useless device, can't be fixed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Matt
•
Customer seeking refund for useless iphone from jb hi-fi, despite having receipt and communication from apple stating device cannot be fixed.
No discount offered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Heather
Heather
•
Customer feels ripped off after being charged more for an unavailable item and seeks compensation and an apology.
Phone setup failure
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
May
May
•
Customer seeks refund and apology after poor service and unresolved issues with a damaged Google Pixel 8A phone from JB Hi-Fi.
Order not shipped
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christo
Christo
•
Customer's AirPods order was delayed and cancelled; seeks apology and resolution.
Product not available in store
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moira
Moira
•
Customer frustrated about unavailable product despite advertising, requests removal of empty boxes to prevent future inconvenience.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Payment not released
Closed
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tristan
Payment not released
Tristan
•
February 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Exchange
Closed
2/3/2024
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Exchange
Sue
•
February 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Unresolved refund issue
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Subodh Raj
Unresolved refund issue
Subodh Raj
•
January 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
JB Hi-Fi
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
JB Hi-Fi
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
JB Hi-Fi
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
JB Hi-Fi
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
JB Hi-Fi
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
JB Hi-Fi
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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JB Hi-Fi
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