I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerryn
JB Hi-Fi Complaints
The fastest way to resolve your JB Hi-Fi complaint
JB Hi-Fi is a well-known Australian retailer offering a wide range of electronics, appliances, and entertainment products. Customers may have concerns regarding product availability, pricing, customer service, or delivery options.
Instantly file a complaint and resolve your issue with JB Hi-Fi
Your answer is 2 mins away!
Fix Problem Now
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COMPLAINTS WE'VE TAKEN CARE OF
Voucher misinformation
Closed
19/1/2025
Sent
23/12/2024
Voucher misinformation
Kerryn
•
December 23, 2024
Significant inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Retail
Delayed delivery
Unresolved
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Volkan
Delayed delivery
Volkan
•
May 3, 2024
Son using old laptop, upset
Outcome Sought
Apology
Compensation
Other
Retail
Screen turning black
Unresolved
Sent
21/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Danial
Screen turning black
Danial
•
April 21, 2024
Half phone unusable
Outcome Sought
Apology
Compensation
Other
Other
Payment not released
Closed
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tristan
Payment not released
Tristan
•
February 28, 2024
Unable to use phone, money deducted
Outcome Sought
Apology
Compensation
Other
Other
Exchange
Closed
2/3/2024
Sent
16/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sue
Exchange
Sue
•
February 16, 2024
Customer wants to exchange the tablet for a gift card
Outcome Sought
Apology
Compensation
Other
Other
Unresolved refund issue
Closed
Sent
23/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Subodh Raj
Unresolved refund issue
Subodh Raj
•
January 23, 2024
Item not delivered
Outcome Sought
Apology
Compensation
Other
Deleted order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hong Viet
Deleted order
Hong Viet
•
Frustration and confusion
Outcome Sought
Apology
Compensation
Other
Complaint regarding a product or service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerryn
Complaint regarding a product or service
Kerryn
•
Outcome Sought
Apology
Compensation
Other
Defective product and service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Baratha
Defective product and service
Baratha
•
Extremely frustrating and inconvenient
Outcome Sought
Apology
Compensation
Other
Broken clicker
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Oskar
Broken clicker
Oskar
•
Disrupted workflow and productivity
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
JB Hi-Fi
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
JB Hi-Fi
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fast and Easy
Use Ajust to raise a complaint directly with
JB Hi-Fi
We handle everything for you, results guaranteed.
How to contact
JB Hi-Fi
Phone
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Post
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Online
https://support.jbhifi.com.au/hc/en-au/articles/360057328914-How-can-I-contact-JB
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
JB Hi-Fi
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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JB Hi-Fi
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