Bing Lee

Complaints

Am writing this email to express my unsatisfied customer service from the online team both over the phone and emails. <br />I purchased 2 Nest smoke alarms online 2 weeks ago. I received the order at the door last Friday afternoon (21/6) after 11am. But when I opened the parcel, there was only ONE item.<br />I immediately called the online order service number and spoke to a guy name Fredo. I told him that I only got 1 instead of 2 items. At first he said I have to call Australia Post, it was not his problem. I said you are the sender. If I received less than what I have paid for, then you are the first person I call. He then sent me an email to ask for the photo of what I received. Then he replied that he has sent it to the dispatch team and awaiting for the response. <br />On Monday 22/6, I called Australia post and waited in line for 30 mins to speak about the missing item and requested the delivery proof of the parcel. They confirmed that they only got 1 parcel from Bing Lee to ship to my address, together with the photo of delivery at my door. <br />Then I forwarded that email to the Fredo guy, soon after that. He called me and still repeated the same thing even I said I had a confirmation email and proof of delivery from Australia Post. If you want to contact them, they will tell you the same thing that they only got 1 parcel from you guy addressed to me. I want the refund of the 2nd item. I am no longer want it from you guys. He said: no refund and I still have to wait until further notice!<br />And another problem is the amend invoice from the online order. I initially ordered the microwave and the 2 Nest smoke alarms online. But you guys didn't have the microwave in stock ready to ship and I need the microwave immediately. So I requested to cancel the microwave, just send me the 2 Nest smoke alarms. The person I spoke over the phone said that was fine to do so. She will amend the invoice, correct the freight down to $10.<br />The amend invoice sent was correct as what she said ($368). But my Afterpay payments for Bing Lee account was $378.<br />Then I sent a reply email to the email that sent the amend invoice and requested to refund me $10 different. The woman name Sabita (see email forwarded below), without looking to my case and my previous invoice, she firmly confirmed that how much freight needed to be charged for my order!<br />Then I sent to her another email (see below) to tell her that if you place an online order with 2 Nest smoke alarms. The freight comes up only $10! Do the moral thing as a big company like yours, return what you owe me!<br />Until then, she proceeded the refund for freight over charged. <br />I have had enough BULLSHIT from your customer service. <br />I only received ONE item out of 2 items which I purchased online. I had proof of the delivery and what the parcel looked like the moment it reached my door and what I got inside the parcel with photos and everything. And I reported the problem immediately after I opened the parcel. I am demanding you to refund me the payment for the 2nd item which is $179 back to my Afterpay account.<br />I have booked an electrician to install the devices this Thursday and I do not want to cancel that service as I am taking that day off work to get it done. <br />Refund me what you own me immediately, otherwise I will report this case to Fair Trading and I definitely will tell everyone about your shitty customer care on your Google page. I am sure there were plenty of it on your review already!