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Brand House Direct
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Brand House Direct Complaints
The best way to resolve complaints with Brand House Direct
Brand House Direct is an online retailer based in Australia, offering a wide range of footwear for men, women, and children. They provide a convenient shopping experience with a user-friendly website and secure payment options. Customers have reported occasional delays in delivery and difficulties with returns and refunds. However, Brand House Direct strives to address these concerns promptly and provide satisfactory resolutions.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Significant delivery delays
Unresolved
Sent
3/3/2024
Significant delivery delays
Annie
•
March 3, 2024
Had to buy from another shop
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Brand House Direct
To Listen
Live Campaign
Do you manage complaints for
Brand House Direct
?
Retail
Significant delivery delays
Unresolved
Sent
3/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annie
Annie
•
March 3, 2024
Customer seeking refund for delayed shoe order, faced unresponsive customer service, now asked to pay return shipping costs.
I ordered shoes and there was significant delays in delivering, I contacted them multiple times and they provided no answers or assistance. They were school shoes for my daughter so I had to buy a pair at another shop. I wrote to them asking them to cancel the order and refund my money on 24 Feb. I called them and emailed them repeatedly asking them to cancel and provide a refund but they either did not answer or said it was being shipped - it was not shipped for a further week and now they are telling me if I want a refund I have to return them at my cost and also for how the original postage cost. I should not have to pay anything because they deliberately ignored my requests for a refund and cancellation
The best way to resolve an issue with
Brand House Direct
Quick Solutions
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Brand House Direct
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
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Brand House Direct
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Brand House Direct
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How to contact
Brand House Direct
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Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
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Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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