I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Lynn
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Cash Converters
partners with Ajust
Cash Converters Complaints
The best way to resolve complaints with Cash Converters
Cash Converters is a well-known Australian retail chain that specialises in buying and selling second-hand goods. With a wide range of products available, including electronics, jewellery, and furniture, customers can find affordable options. However, some complaints have been raised regarding the pricing and customer service. It is important to note that experiences may vary.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Not received
Closed
4/7/2024
Sent
26/6/2024
Not received
Lynn
•
June 26, 2024
Lost money, frustrated
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Cash Converters
To Listen
Live Campaign
Do you manage complaints for
Cash Converters
?
Retail
Not received
Closed
4/7/2024
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynn
Lynn
•
June 26, 2024
Customer seeking refund and apology from cash converters for undelivered diamond pendant, store ignoring all contact and refusing to resolve.
Purchased a diamond pendant but never received it, cash converters are ignoring all contact and have no interest in sorting the issue out. The item was purchased from belmont WA webshop, the tracking number provided shows the store is in possession of my item. I paid $650 for the item plus $16.95 for express postage. I am requesting a refund now seeing as the store refuses to actually send it! The store and head office think its appropriate to ignore all attempts to resolve and the store has hung up on me twice. Head office are actually a joke as they have done nothing to rectify so its no wonder store managers scam buyers.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Not received
Closed
4/7/2024
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynn
Not received
Lynn
•
June 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Cash Converters
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Cash Converters
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
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Cash Converters
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04
Fair and Free
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Cash Converters
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Cash Converters
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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