I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethan
Verified
Chatime
partners with Ajust
Chatime Complaints
The best way to resolve complaints with Chatime
Chatime is a popular Australian bubble tea franchise known for its wide range of tea-based beverages and toppings. With numerous locations across the country, customers can enjoy a variety of flavors and customise their drinks to their liking. While some customers have expressed concerns about long wait times during peak hours, Chatime continues to attract a loyal customer base with its extensive menu options and convenient locations.
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Have a complaint? Click below to resolve your issue with Chatime
Have a complaint? Click below to resolve your issue with Chatime
Ajust is putting pressuring on
Chatime
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Late order, missing item
Unresolved
Sent
18/5/2024
Late order, missing item
Ethan
•
May 18, 2024
Made customer late, wrong order
Outcome Sought
Apology
Compensation
Other
Other
Rude behavior from staff
Unresolved
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Naomi
Rude behavior from staff
Naomi
•
March 30, 2024
Intimidated, onlookers disgusted
Outcome Sought
Apology
Compensation
Other
Other
Doesn't taste like matcha
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kate
Doesn't taste like matcha
Kate
•
Disappointed with taste
Outcome Sought
Apology
Compensation
Other
Other
Hair in drink
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gia
Hair in drink
Gia
•
Found hair after leaving store
Outcome Sought
Apology
Compensation
Other
Other
Membership issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tahlia
Membership issue
Tahlia
•
Unable to use points
Outcome Sought
Apology
Compensation
Other
Incorrect sugar amount
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Louisa
Incorrect sugar amount
Louisa
•
Drink is too sweet
Outcome Sought
Apology
Compensation
Other
Poor taste
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melisha
Poor taste
Melisha
•
Disappointment with the drink
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iffat
Poor customer service
Iffat
•
Felt unwelcome and uncomfortable
Outcome Sought
Apology
Compensation
Other
Wrong drink order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tianna
Wrong drink order
Tianna
•
Allergic reaction risk
Outcome Sought
Apology
Compensation
Other
Health and safety concerns
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
L
Health and safety concerns
L
•
Loss of trust in hygiene
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Chatime
To Listen
Live Campaign
Do you manage complaints for
Chatime
?
Other
Late order, missing item
Unresolved
Sent
18/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethan
Ethan
•
May 18, 2024
Customer seeks refund from chatime for late order without lychee popping pearls causing them to be late.
Other
Rude behavior from staff
Unresolved
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Naomi
Naomi
•
March 30, 2024
Customer experienced rude behavior from chatime staff member, felt intimidated and witnessed others cancel orders. seeking apology and resolution.
Other
Doesn't taste like matcha
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kate
Kate
•
Customer is unhappy with matcha latte from chatime, wants replacement or credit. compared to gong cha's matcha latte, seeking resolution.
Other
Hair in drink
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gia
Gia
•
Customer found hair in drink from chatime, seeking full refund of $7.27 including drink, topping, and card surcharge.
Other
Membership issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tahlia
Tahlia
•
Customer has a membership issue at chatime, unable to redeem points, seeking resolution.
Incorrect sugar amount
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Louisa
Louisa
•
Customer received a drink with full sugar instead of half, making it too sweet.
Poor taste
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melisha
Melisha
•
Customer dissatisfied with bubble tea order and service, requesting a refund.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Iffat
Iffat
•
Customer experienced poor service at Chatime and requests an apology.
Wrong drink order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tianna
Tianna
•
Customer received the wrong drink, which caused an allergic reaction, and is seeking compensation and an apology.
Health and safety concerns
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
L
L
•
Customer witnessed unsafe hygiene practices at store and requests an investigation.
The best way to resolve an issue with
Chatime
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Chatime
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Chatime
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Chatime
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Chatime
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Chatime
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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