I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nimish
Verified
Dick Smith
partners with Ajust
Dick Smith Complaints
The best way to resolve complaints with Dick Smith
Dick Smith is a retailer specialising in electronic goods and components. Dick Smith has been owned by Kogan since 2016 and now operates as an online-only brand that aims to provide great value to consumers. Dick Smith is cited by consumers online for having some issues, including delivery and customer service.
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Have a complaint? Click below to resolve your issue with Dick Smith
Ajust is putting pressuring on
Dick Smith
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
No video, only audio
Unresolved
Sent
No video, only audio
Nimish
•
Unable to use the TV
Outcome Sought
Apology
Compensation
Other
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Unauthorised charge
Peter
•
Disrupted budget and financial planning
Outcome Sought
Apology
Compensation
Other
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pat
Unauthorised charge
Pat
•
Feel misled and disappointed
Outcome Sought
Apology
Compensation
Other
Faulty phone
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Crystal
Faulty phone
Crystal
•
Inconvenience and disruption
Outcome Sought
Apology
Compensation
Other
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Unauthorised charge
Victoria
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Verification email not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Verification email not received
Kerry
•
Unable to complete account setup
Outcome Sought
Apology
Compensation
Other
Order delivery delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Order delivery delay
Tom
•
Disappointment and inability to gift
Outcome Sought
Apology
Compensation
Other
Unauthorised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Unauthorised transaction
Rachel
•
Concern and inconvenience
Outcome Sought
Apology
Compensation
Other
Undelivered order and extra charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Betty
Undelivered order and extra charge
Betty
•
Significant inconvenience and extra purchase
Outcome Sought
Apology
Compensation
Other
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elise
Unauthorised charge
Elise
•
Considerable inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Dick Smith
To Listen
Live Campaign
Do you manage complaints for
Dick Smith
?
No video, only audio
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nimish
Nimish
•
Customer's Tizen 65in 4k TV has audio but no video and won't turn on.
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
Customer complains about an unauthorized charge of $129.00 and requests a full refund.
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pat
Pat
•
Customer dissatisfied with unauthorized charge, requesting a full refund and an apology.
Faulty phone
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Crystal
Crystal
•
Customer requests a full refund for a faulty Google Pixel 9 and expresses frustration over lack of communication.
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Victoria
•
Customer complains about unauthorized charge after free trial and requests a refund.
Verification email not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Kerry
•
Customer unable to verify email for account setup; requests email and support response.
Order delivery delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Tom
•
Customer's order is delayed and account verification issue prevents access to customer service.
Unauthorised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Rachel
•
Customer reports an unauthorized transaction and requests a full refund and investigation.
Undelivered order and extra charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Betty
Betty
•
Customer complains about undelivered items and unexpected charge, requesting a full refund.
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elise
Elise
•
Customer complains about unauthorized charge for a membership they did not consent to.
The best way to resolve an issue with
Dick Smith
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Dick Smith
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Dick Smith
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Dick Smith
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Dick Smith
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Dick Smith
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Dick Smith
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