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Margaret
Dick Smith Complaints
The fastest way to resolve your Dick Smith complaint
Dick Smith is a retailer specialising in electronic goods and components. Dick Smith has been owned by Kogan since 2016 and now operates as an online-only brand that aims to provide great value to consumers. Dick Smith is cited by consumers online for having some issues, including delivery and customer service.
COMPLAINTS WE'VE TAKEN CARE OF
Missing assembly instructions
Closed
5/2/2025
Sent
25/1/2025
Missing assembly instructions
Margaret
•
January 25, 2025
Unable to assemble the chair
Outcome Sought
Apology
Compensation
Other
Delayed delivery
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kasey
Delayed delivery
Kasey
•
Inconvenient for personal use
Outcome Sought
Apology
Compensation
Other
Faulty product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Faulty product
Sharon
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Unauthorised deduction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jenny
Unauthorised deduction
Jenny
•
Inconvenience and disrupted financial planning
Outcome Sought
Apology
Compensation
Other
Faulty product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hannah
Faulty product
Hannah
•
Unable to use the product
Outcome Sought
Apology
Compensation
Other
Exchange request for larger size
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Exchange request for larger size
Tom
•
Outcome Sought
Apology
Compensation
Other
Unauthorised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jenny
Unauthorised transaction
Jenny
•
Inconvenience and concern
Outcome Sought
Apology
Compensation
Other
Non-delivery of order
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tracey
Non-delivery of order
Tracey
•
Significant inconvenience due to delay
Outcome Sought
Apology
Compensation
Other
Unauthorised charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joseph
Unauthorised charges
Joseph
•
Significant inconvenience and concern
Outcome Sought
Apology
Compensation
Other
No video, only audio
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nimish
No video, only audio
Nimish
•
Unable to use the TV
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Dick Smith
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Dick Smith
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
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Dick Smith
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How to contact
Dick Smith
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Complaint Policy
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Common problems with
Dick Smith
and how to resolve them
Coming soon!
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