I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Verified
Dick Smith Electronics
partners with Ajust
Dick Smith Electronics Complaints
The best way to resolve complaints with Dick Smith Electronics
Dick Smith Electronics is a well-known Australian retailer offering a wide range of electronic products. Customers have expressed concerns about their customer service, delivery times, and product quality. However, the company continues to attract customers with its competitive prices and extensive product selection.
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Have a complaint? Click below to resolve your issue with Dick Smith Electronics
Have a complaint? Click below to resolve your issue with Dick Smith Electronics
Ajust is putting pressuring on
Dick Smith Electronics
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Unwanted membership charge
Unresolved
Sent
20/6/2024
Unwanted membership charge
Lauren
•
June 20, 2024
Charged for a membership
Outcome Sought
Apology
Compensation
Other
Other
Faulty
Closed
19/1/2024
Sent
12/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kirstie
Faulty
Kirstie
•
January 12, 2024
Customer wants refund
Outcome Sought
Apology
Compensation
Other
Cancellation not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Cancellation not processed
Sean
•
Product shipped despite cancellation request
Outcome Sought
Apology
Compensation
Other
Cancellation not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Cancellation not processed
Sean
•
Item still being delivered
Outcome Sought
Apology
Compensation
Other
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Unauthorised charge
John
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Verification email not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mel
Verification email not received
Mel
•
Unable to access account
Outcome Sought
Apology
Compensation
Other
Incorrect items delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
MARK
Incorrect items delivered
MARK
•
Considerable dissatisfaction and breach of contract
Outcome Sought
Apology
Compensation
Other
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Unauthorised charge
Angela
•
Unable to manage account
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Dick Smith Electronics
To Listen
Live Campaign
Do you manage complaints for
Dick Smith Electronics
?
Retail
Unwanted membership charge
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Lauren
•
June 20, 2024
Customer seeking refund from dick smith for unauthorized membership charge on rug purchase, membership canceled.
Other
Faulty
Closed
19/1/2024
Sent
12/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kirstie
Kirstie
•
January 12, 2024
Customer purchased faulty refurbished mini-ipad, provided proof, returned item, but dick smith electronics is delaying refund.
Cancellation not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Sean
•
Customer seeks a full refund and apology after unsuccessful cancellation of an order and lack of response from customer service.
Cancellation not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Sean
•
Customer requests a full refund and apology due to unresponsive service and unwanted delivery attempts after order cancellation.
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer complains about an unauthorized membership charge and requests a refund and cancellation.
Verification email not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mel
Mel
•
Customer unable to access account due to missing verification emails; requests investigation and alternative verification methods.
Incorrect items delivered
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
MARK
MARK
•
Customer received incorrect items and requests a full refund or return for reimbursement.
Unauthorised charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Angela
•
Customer complains about an unauthorized charge and requests a refund.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Faulty
Closed
19/1/2024
Sent
12/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kirstie
Faulty
Kirstie
•
January 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Dick Smith Electronics
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Dick Smith Electronics
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Dick Smith Electronics
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Dick Smith Electronics
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Dick Smith Electronics
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Dick Smith Electronics
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Dick Smith Electronics
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