I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Brendon
Verified
EB Games
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EB Games Complaints
The best way to resolve complaints with EB Games
EB Games is a popular Australian retailer specialising in video games, consoles, and accessories. With a wide selection of products, customers can find both new releases and pre-owned items. Some common complaints include long wait times for customer service, limited stock availability for certain items, and occasional issues with product returns. However, EB Games continues to be a go-to destination for gaming enthusiasts across the country.
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Have a complaint? Click below to resolve your issue with EB Games
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to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Missing ps5 controller
Closed
2/7/2024
Sent
1/7/2024
Missing ps5 controller
Brendon
•
July 1, 2024
Unable to use ps5
Outcome Sought
Apology
Compensation
Other
Retail
Item arrived broken
Closed
21/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaqueline
Item arrived broken
Jaqueline
•
June 21, 2024
Item broken during delivery
Outcome Sought
Apology
Compensation
Other
Retail
Wrong card sold
Closed
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Wrong card sold
Linda
•
April 13, 2024
Autistic son upset, cried
Outcome Sought
Apology
Compensation
Other
Retail
Defective
Closed
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank
Defective
Frank
•
February 2, 2024
Xbox still doesn't work
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
EB Games
To Listen
Live Campaign
Do you manage complaints for
EB Games
?
Retail
Missing ps5 controller
Closed
2/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendon
Brendon
•
July 1, 2024
Customer seeking $30 and an apology from eb games for missing controller after trading in ps4 for ps5, faced disrespectful behavior from store manager.
Hi my name is Brendon Thompson I have been a Loyal Eb Games Customer For well over a Decade along with my family and friends Now this is beyond a joke what has happened I came into the Burwood store about 2 or 3 weeks ago I then traded my ps4 pro and games into get a ps5 I then took the ps5 controller back as it was very terrible stick drift and the trigger would stick in and now they apparently can't find anything so one of there staff members have not reported it properly or done something right and when I contacted the store manager Jamie I was met with disgusting behaviour and attitude so my next step is to contact the police as I have not received my controller I am sitting here with a playstation 5 console with no control not to mention I just went threw an ordeal as last week I buried my mother and I have to be a carer to my baby brother as we don't have a father and now we don't even get enjoyment to play the playstation 5 could you imagine current affair getting this storey of an eb games store at burwood actually doing this to someone all I wanted was my control fixed or a new one please that's it I just had to spend all I had on my mother's funeral and now use take my 30 dollars to fix the controller and it disappears aswel as the money and I got treated like absolute dirt from Jamie and his employees
Retail
Item arrived broken
Closed
21/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaqueline
Jaqueline
•
June 21, 2024
Customer received broken item from eb games due to poor packaging, seeking refund and apology.
Ordered a fragile item online. Item arrived broken. Polystyrene inside the box under the item, nothing on top of the item to prevent it from moving. So sad.
Retail
Wrong card sold
Closed
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Linda
•
April 13, 2024
Customer's autistic son received wrong v bucks card at eb games, store in warwick, no resolution, ruined birthday, seeking apology and refund.
My autistic son went to EB Games yesterday to purchase a v bucks card for his PS4 and the sales person sold him the wrong card it will only work on a mobile device or a PC and they won't do anything about it wouldn't even try and talk him through the steps to resolve the issue it was his birthday money he cried himself to sleep the store is located in Warwick not a good birthday considering it's his first one without his grandparents being here to celebrate that was hard enough for him to understand and than this crap happened
Retail
Defective
Closed
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank
Frank
•
February 2, 2024
Complaint about defective xbox, no response or resolution after 2 months.
I rang about my xbox being defective and they were sending me a bag to return for them to check it this was about 2 to 2 and a half months ago and still havent received anything and my xbox still doesnt work . I have contacted the ACCC
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Missing ps5 controller
Closed
2/7/2024
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendon
Missing ps5 controller
Brendon
•
July 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Item arrived broken
Closed
21/6/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaqueline
Item arrived broken
Jaqueline
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Wrong card sold
Closed
Sent
13/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linda
Wrong card sold
Linda
•
April 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Defective
Closed
Sent
2/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank
Defective
Frank
•
February 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
EB Games
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
EB Games
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
EB Games
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04
Fair and Free
Join our campaign to get
EB Games
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
EB Games
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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