EG Australia

Complaints

EG North Torquay, very unpleasant man on register - name was David, who refused to scan my RACV and WW cards. All other employees there are lovely and scan them. I asked him why - he replied that he is scared of covid. I said that maybe he is in the wrong job then because I felt like he was treating me like a leper. I will not go back to get petrol there again, unless we can resolve this. Warm regards Cheryl

I purchased $37.49 petrol today at 1229pm from your station at 8 Galbraith Park Drive Cannonvale Qld 4802. I used pump 3 which spewed out petrol all over the side of my car, onto my shoes, jeans & lower blouse areas. I washed off car & your drive areas affected. Entering the store to pay, I advised 2 staff members who said, yes, we saw that happening. We were going to come out. I then had the eftpos machine pushed toward me for payment. They then carried on their conversations. I stood waiting for a receipt. A few minutes passed & I was asked by the man "serving" - want a receipt? Yes I replied. The man then took up his conversation with the other staff member again. I waited whilst he held the receipt at terminal. He obviously didn't want to break conversation by passing it to me. I waited, having little choice. Eventually I was given it with no thanks. I automatically replied thanks to which I wanted to kick myself for saying. I am so angry at the disgraceful way I was treated. Absolutely disgusting. Gale Winter