I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leslie Ann
Verified
Etsy
partners with Ajust
Etsy Complaints
The best way to resolve complaints with Etsy
Etsy is an online marketplace where individuals can buy and sell handmade, vintage, and unique items. It offers a wide range of products, including clothing, accessories, home decor, and more. Some common complaints about Etsy include issues with shipping, customer service, and product quality. However, it remains a popular platform for those seeking one-of-a-kind items.
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to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Holding money
Unresolved
Sent
8/7/2024
Holding money
Leslie Ann
•
July 8, 2024
Stress
Outcome Sought
Apology
Compensation
Other
Retail
Shop closure without reason
Closed
28/4/2024
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
Shop closure without reason
William
•
April 1, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Retail
Shop suspension without reasoning
Closed
16/5/2024
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melanie
Shop suspension without reasoning
Melanie
•
March 30, 2024
Unable to operate shops
Outcome Sought
Apology
Compensation
Other
Other
Non-delivery
Closed
22/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philippa
Non-delivery
Philippa
•
November 20, 2023
Customer did not receive item
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Etsy
To Listen
Live Campaign
Do you manage complaints for
Etsy
?
Retail
Holding money
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leslie Ann
Leslie Ann
•
July 8, 2024
Customer frustrated with etsy holding money for 180 days, providing misleading information. seeking refund to alleviate stress.
They hold my money for almost 180 days and they keep on telling me misleading and inconsistent information regarding my issue. This issue stressed me out. I just want them to give me my money.
Retail
Shop closure without reason
Closed
28/4/2024
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
William
•
April 1, 2024
Etsy closed shop without reason, holding funds for 5+ months. requesting transfer funds, apology, and compensation. multiple unaddressed ticket requests.
I had a shop with ETSY and they closed my shop without giving me a reason other than providing me with the terms of service document to read. I have gone through the document and unable to find the reason. I sell Crystals.
I have made a few sales and have shipped the items to the customers.
I do not want my shop to be reinstated, all i want is for ETSY to transfer the funds into my bank account. They have held these funds for more than 5 months. I have tried to resolve by calling and email and only receive a generic response that I am unable to reinstate my shop.
I have raised more than 20 ticket request and each time they close off the case without answering my question.
I hope you can assist me with my complaint and hope that I receive an apology and compensation for my time and have my funds return.
Shop name: Cats Love Crystals
Owner: Michelle Nguyen & William Thi
Retail
Shop suspension without reasoning
Closed
16/5/2024
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melanie
Melanie
•
March 30, 2024
Customer's two new etsy shops were suspended without explanation. they appealed but received no reasoning. seeking reinstatement and apology.
I have set up 2 new shops in the last week. Both have been suspended with no reasoning as to why. I have appealed and neither have provided any reasoning as to why the denied the appeal. I want to know why they were suspended and I also want both my shops back
Other
Non-delivery
Closed
22/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philippa
Philippa
•
November 20, 2023
Customer ordered 3 craft items from etsy, but one item from a retailer in turkey never arrived. customer seeks $45.00 refund and apology.
I ordered 3 craft items from Etsy online on June 18, 2023. 2 of these orders went to retailers overseas, and one to a retailer in Australia. 2 arrived okay, but one that was supposed to be coming from a retailer in Turkey, allegedly dispatched on June 21, has never arrived. I have raised a case on the Etsy website via their "help centre" at least 5 times now and have never received a response, let alone a resolution. They claim that this retailer is not currently selling through Etsy, but that is all I get. I would like a reply, then the item as a preference, otherwise a refund of $45.00.
Can you help me?
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Shop closure without reason
Closed
28/4/2024
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William
Shop closure without reason
William
•
April 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Shop suspension without reasoning
Closed
16/5/2024
Sent
30/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melanie
Shop suspension without reasoning
Melanie
•
March 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Non-delivery
Closed
22/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philippa
Non-delivery
Philippa
•
November 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Etsy
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Etsy
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Etsy
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04
Fair and Free
Join our campaign to get
Etsy
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Etsy
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Etsy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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