I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deepsika
Verified
Gong Cha
partners with Ajust
Gong Cha Complaints
The best way to resolve complaints with Gong Cha
Gong Cha is a popular Australian beverage chain known for its wide selection of tea-based drinks. With numerous locations across the country, customers can enjoy a variety of flavours and toppings. While some complaints may arise regarding wait times during peak hours, Gong Cha strives to provide a pleasant and efficient experience for all patrons.
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Have a complaint? Click below to resolve your issue with Gong Cha
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Gong Cha
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Disappointing taste
Unresolved
Sent
19/7/2024
Disappointing taste
Deepsika
•
July 19, 2024
Customer unsatisfied with taste
Outcome Sought
Apology
Compensation
Other
Other
Refusal to top up cup
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dora
Refusal to top up cup
Dora
•
Customer felt rudely treated
Outcome Sought
Apology
Compensation
Other
Refusal to sell drink
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shubendhu
Refusal to sell drink
Shubendhu
•
Disappointment with store manager
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Gong Cha
To Listen
Live Campaign
Do you manage complaints for
Gong Cha
?
Disappointing taste
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deepsika
Deepsika
•
July 19, 2024
Customer ordered earl gray milk tea with brown sugar pearls from gong cha, southbank. disappointed with lack of tea flavor and incorrect pearls.
Other
Refusal to top up cup
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dora
Dora
•
Customer seeks apology from gong cha for staff member's refusal to top up water in purchased cup, despite previous positive experiences with other staff.
Refusal to sell drink
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shubendhu
Shubendhu
•
Customer disappointed with Gong Cha's manager refusing to accommodate a request for less ice due to health issues.
The best way to resolve an issue with
Gong Cha
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Gong Cha
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Gong Cha
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Gong Cha
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Gong Cha
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Gong Cha
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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