I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stella
Verified
Harvey Norman
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Harvey Norman Complaints
The best way to resolve complaints with Harvey Norman
Harvey Norman is a well-known Australian retail chain that offers a wide range of products including furniture, electronics, appliances, and bedding. Customers have occasionally expressed concerns about delivery delays, customer service, and warranty claims. However, Harvey Norman continues to be a popular choice for consumers seeking a variety of household items.
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Have a complaint? Click below to resolve your issue with Harvey Norman
Ajust is putting pressuring on
Harvey Norman
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Order not received
Unresolved
Sent
29/5/2024
Order not received
Stella
•
May 29, 2024
Charged $150, no laptop
Outcome Sought
Apology
Compensation
Other
Other
Unanswered phone calls
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shaunna
Unanswered phone calls
Shaunna
•
February 15, 2024
Unable to purchase needed product
Outcome Sought
Apology
Compensation
Other
Other
Return issue
Closed
7/1/2024
Sent
18/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Return issue
Andrew
•
December 18, 2023
Causing great stress
Outcome Sought
Apology
Compensation
Other
Retail
Return of faulty product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raye
Return of faulty product
Raye
•
Annoyed, paid extra for new product
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Harvey Norman
To Listen
Live Campaign
Do you manage complaints for
Harvey Norman
?
Retail
Order not received
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stella
Stella
•
May 29, 2024
Customer seeking $150 refund for laptop ordered from harvey norman, not received after advertised 2-3 days, unable to contact.
I ordered a laptop that was advertised for $45 to receive in 2 or 3 days that was on 5th May ! $150 was taken out of my account tried to contact Harvey Norman who advertised them on such luck still haven’t received laptop or given refund
Other
Unanswered phone calls
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shaunna
Shaunna
•
February 15, 2024
Customer is complaining about staff not answering the phone at moore park and auburn stores, resulting in wasted time and inability to purchase needed product.
I needed a product to fix a problem in my home and tried to speak to flooring at Moore park store but no one would answer the phone so after 2 hours of calling I gave up and I will take my business else where.
I could have resolved my problem if they had answered as I would have had enough time to buy the product I needed but it got too late and now I will have to source help else where.
I also rang the auburn store twice but it rang out so I gave up on that store too.
I am really unhappy with the service.
The port Macquarie store is so much better.
Other
Return issue
Closed
7/1/2024
Sent
18/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Andrew
•
December 18, 2023
Customer is unable to return a samsung watch to harvey norman, causing stress.
Retail
Return of faulty product
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Raye
Raye
•
Customer seeks credit for faulty product at harvey norman goulburn, received poor service from jason, will not return.
Harvey Norman Goulburn <br />POC Jason <br />return of faulty product<br />Today I went back in after receiving a phone call regarding the product, which was deemed broken. <br />When I went back I asked if I could get a credit so that I could purchase something within the store. <br />Jason seemed annoyed with me, shaking his head, bashing the keyboard in front of me. I ended up purchasing another product, paid extra on top of my original purchase. <br />I have been a regular customer of Harvey Norman for a long time and have always loved their Service. But today I will never be returning to Harvey Norman Goulburn and will be telling other people about my experience. <br />Raye Taylor Mobile: 0400 814 710
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Return issue
Closed
7/1/2024
Sent
18/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Return issue
Andrew
•
December 18, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Harvey Norman
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Harvey Norman
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Harvey Norman
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04
Fair and Free
Join our campaign to get
Harvey Norman
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Harvey Norman
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Harvey Norman
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Harvey Norman
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