I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anon
Verified
IGA
partners with Ajust
IGA Complaints
The best way to resolve complaints with IGA
IGA is a popular Australian supermarket chain that offers a wide range of grocery products. With numerous locations across the country, IGA provides convenience and accessibility to customers. While some complaints may arise regarding pricing, product availability, or customer service, IGA strives to address these concerns and provide a satisfactory shopping experience for all.
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Have a complaint? Click below to resolve your issue with IGA
Have a complaint? Click below to resolve your issue with IGA
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IGA
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Selling expired products
Closed
31/5/2024
Sent
31/5/2024
Selling expired products
Anon
•
May 31, 2024
This issue affected me emotionally and financially as I spend money and can't get a refund or replacement so I lose my money. Devestating. I've decided to stay anon because I don't want to be bullied by the local supa iga in my town.
Outcome Sought
Apology
Compensation
Other
Retail
Quality of products
Closed
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
Quality of products
Jaylee
•
May 31, 2024
Products going off quickly
Outcome Sought
Apology
Compensation
Other
Retail
Kicked out of shop
Closed
Sent
28/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Saxon
Kicked out of shop
Saxon
•
March 28, 2024
Customer was angry and threatened to sue
Outcome Sought
Apology
Compensation
Other
Employee aggression and discrimination
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Employee aggression and discrimination
John
•
Feeling disrespected and intimidated
Outcome Sought
Apology
Compensation
Other
Workplace misconduct
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Workplace misconduct
Daniel
•
Toxic work environment
Outcome Sought
Apology
Compensation
Other
Expired product sold at full price
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Expired product sold at full price
Phillip
•
Undermines consumer trust and poses health risks
Outcome Sought
Apology
Compensation
Other
Product unavailable
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ross
Product unavailable
Ross
•
Disrupted special meal plans
Outcome Sought
Apology
Compensation
Other
Pricing inconsistency
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Pricing inconsistency
Peter
•
Inconvenience and potential trust issues
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
IGA
To Listen
Live Campaign
Do you manage complaints for
IGA
?
Retail
Selling expired products
Closed
31/5/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anon
Anon
•
May 31, 2024
Customer seeks $2000 e-gift voucher and apology from iga for selling expired products, store blames customer for not checking dates.
Retail
Quality of products
Closed
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
Jaylee
•
May 31, 2024
Customer seeks $2000 digital e-gift voucher and apology from iga for selling expired products, store blames customer for not checking dates.
Retail
Kicked out of shop
Closed
Sent
28/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Saxon
Saxon
•
March 28, 2024
Customer upset about being kicked out of iga for running out of money, threatening to sue if issue is not resolved.
Employee aggression and discrimination
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer feels discriminated against by a male employee's behavior, alleging bullying and aggression, and seeks an explanation and apology.
Workplace misconduct
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Daniel
•
Complaint about workplace misconduct and verbal abuse by the head manager at IGA Stanthorpe.
Expired product sold at full price
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Phillip
•
Customer complains about selling expired beer at full price and requests policy clarification and appropriate actions.
Product unavailable
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ross
Ross
•
Customer disappointed by unavailability of advertised eye fillet steak, seeks resolution and information on restocking.
Pricing inconsistency
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
Customer complains about pricing inconsistencies between special offers and checkout prices.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Selling expired products
Closed
31/5/2024
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anon
Selling expired products
Anon
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Quality of products
Closed
Sent
31/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaylee
Quality of products
Jaylee
•
May 31, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Retail
Kicked out of shop
Closed
Sent
28/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Saxon
Kicked out of shop
Saxon
•
March 28, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
IGA
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
IGA
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
IGA
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
IGA
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
IGA
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
IGA
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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IGA
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