I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Latitude Financial Complaints
The fastest way to resolve your Latitude Financial complaint
Latitude Financial provides credit products and services, with over 1.5 million customers. The company offers a wide range of products, including personal loans, credit cards, and car loans.
COMPLAINTS WE'VE TAKEN CARE OF
Card closure not processed
Closed
8/2/2025
Sent
28/1/2025
Card closure not processed
Darren
•
January 28, 2025
Affects credit score and reputation
Outcome Sought
Apology
Compensation
Other
Banking
Fees / Payments
Closed
13/8/2023
Sent
9/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Douglas
Fees / Payments
Douglas
•
August 9, 2023
Outcome Sought
Apology
Compensation
Other
Negative impact on credit score
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Negative impact on credit score
Sharon
•
Credit score dropped by 261 points
Outcome Sought
Apology
Compensation
Other
Third-party access denied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deborah
Third-party access denied
Deborah
•
Inconvenience and stress for customer
Outcome Sought
Apology
Compensation
Other
Finance fee dispute due to technical issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Finance fee dispute due to technical issues
•
Outcome Sought
Apology
Compensation
Other
Customer service availability
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wayne
Customer service availability
Wayne
•
Unable to resolve statement issue
Outcome Sought
Apology
Compensation
Other
Account not closed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nader
Account not closed
Nader
•
Significant inconvenience and concern
Outcome Sought
Apology
Compensation
Other
Unexpected admin fee charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Unexpected admin fee charge
Christine
•
Suspension of card
Outcome Sought
Apology
Compensation
Other
Unexpected account keeping fees
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Unexpected account keeping fees
Julie
•
Affected budgeting and financial planning
Outcome Sought
Apology
Compensation
Other
Breach of privacy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marianne
Breach of privacy
Marianne
•
Distress and anxiety
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Latitude Financial
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Latitude Financial
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Latitude Financial
We handle everything for you, results guaranteed.
How to contact
Latitude Financial
Online
https://latitudefs.zendesk.com/hc/en-au/requests/new?ticket_form_id=360000142577
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In person
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Email
Available for Ajust members.
Complaint Policy
https://www.latitudepay.com/latitude-complaints-handling-policy.pdf
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Common problems with
Latitude Financial
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Latitude Financial
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