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LookSmart Alterations Complaints
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LookSmart Alterations is a well-established clothing alteration service in Australia. With multiple locations nationwide, they offer a range of alteration services for both men's and women's garments. Customers can rely on their experienced team of tailors to provide high-quality alterations, including hemming, resizing, and repairs. Whether it's a wedding dress or a pair of trousers, LookSmart Alterations aims to meet their customers' needs efficiently and professionally.
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Items returned with odor
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Customer seeks a refund and apology from LookSmart Alterations for dry cleaning items returned with an unpleasant odor.
Hi, <br /><br />I am writing to express my disappointment with the service I received at the Look Smart store located at 18A High Street, Auckland. <br /><br /> On July 20th, I brought four items (a wool jacket, a sweater, a dress, and pants) to your store for dry cleaning. When I received them back, all items had a strong, unpleasant sweat odor. I returned them to the store, where the staff acknowledged the issue and attempted to mask the smell with a lavender spray. <br /><br />Unfortunately, this did not resolve the problem, and the odor persisted across all four pieces, which never had such an issue before. <br /><br /> The lady at the store provided me with the contact number of the store manager, Susan (+64 021 236 3246), who reluctantly agreed to refund my payment so I could have the items cleaned elsewhere.<br /><br /> However, she did not follow through with this. As Look Smart is a well-known chain in Auckland, I hope to resolve this issue and receive a refund for the inadequate service. I appreciate your assistance in this matter. Thank you.
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Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
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LookSmart Alterations
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
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Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
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