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Katelyn
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Oporto
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Oporto Complaints
The best way to resolve complaints with Oporto
Oporto is a fast-food chain in Australia known for its Portuguese-style flame-grilled chicken. With a wide range of menu options, including burgers, wraps, and salads, Oporto aims to cater to various tastes and dietary preferences. Some common complaints about Oporto include long wait times during peak hours, inconsistent food quality, and limited vegetarian and vegan options.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Wrong sauce
Unresolved
Sent
11/2/2024
Wrong sauce
Katelyn
•
February 11, 2024
Made me feel sick
Outcome Sought
Apology
Compensation
Other
Other
Hard plastic in burger
Unresolved
Sent
10/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aaron
Hard plastic in burger
Aaron
•
February 10, 2024
Could have chipped teeth
Outcome Sought
Apology
Compensation
Other
Other
Wrong order
Unresolved
Sent
9/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yatendra
Wrong order
Yatendra
•
February 9, 2024
Unable to contact store, no refund or store credit
Outcome Sought
Apology
Compensation
Other
Other
Missing basting, dry chicken
Unresolved
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leticia
Missing basting, dry chicken
Leticia
•
February 7, 2024
Disappointed
Outcome Sought
Apology
Compensation
Other
Other
Soggy buns
Unresolved
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Soggy buns
Robert
•
January 31, 2024
Ruined experience
Outcome Sought
Apology
Compensation
Other
Other
Double charged
Unresolved
Sent
30/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sylvia
Double charged
Sylvia
•
January 30, 2024
Charged twice for the amount
Outcome Sought
Apology
Compensation
Other
Other
Thin chicken
Unresolved
Sent
14/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jess
Thin chicken
Jess
•
January 14, 2024
Inedible
Outcome Sought
Apology
Compensation
Other
Other
Half full chip packet, white and wet chicken, lack of filling on burger
Closed
29/1/2024
Sent
5/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Half full chip packet, white and wet chicken, lack of filling on burger
David
•
January 5, 2024
Customer received less food and unsatisfactory quality
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Yvonne
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aditi
Aditi
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Oporto
To Listen
Live Campaign
Do you manage complaints for
Oporto
?
Other
Wrong sauce
Unresolved
Sent
11/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katelyn
Katelyn
•
February 11, 2024
Wrong sauce on wrap, too spicy, made me sick. requesting refund and offer of free wrap.
I ordered a lemon herb wrap however they put the wrong sauce on my wrap as it was too spicy for me and made me feel sick.
Other
Hard plastic in burger
Unresolved
Sent
10/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aaron
Aaron
•
February 10, 2024
Customer found hard plastic in their bondi burger meal and wants a replacement and an apology from oporto.
I bought a Bondi burger meal large and there was something hard in my Burger it was abit of harden plastic lucky I didn't chip my teeth. I want this meal replace please as I chucked the the rest in the bin in pitty angry about this
Other
Wrong order
Unresolved
Sent
9/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yatendra
Yatendra
•
February 9, 2024
Customer seeks refund or store credit from oporto for accidentally ordering to wrong store, but store refuses to help.
I have accidently order to the wrong store. However, as soon as, I realized my mistake, I tried to call the to store. But it was straight going to the voicemail. I tried 7- 10 time left messages. Nobody called me back. I tried to call next day but same, phone was going to voicemail. I went to the store after two days and request a refund however they refused saying that they can not do anything in case of online orders. I asked for the store credit but they refused it also.
Other
Missing basting, dry chicken
Unresolved
Sent
7/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leticia
Leticia
•
February 7, 2024
Complaint about oporto: no basting on chicken, dry chicken, unhelpful customer service, no answer when calling back.
Waited 20 minutes for 2 Large Half chicken and chip meals with lemon and herb basting. I got home and there was no basting on the chickens and they were both Dry. I called to speak to someone about it and the lady said she will get someone to speak to me as she just started her shift but she hung up on me, I tried to call back 5 times afterwards and no answer. Not happy!
Other
Soggy buns
Unresolved
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
January 31, 2024
Customer is complaining about soggy buns and wants a refund of $46 and an apology from oporto.
I have been to opportos to buy 2 double Bondi burgers in the past 2 months , both times the buns were not toasted , and the mayonnaise and peri peri chilli sauce gets into the buns and makes them go all soggy, wich is horrible , both times I bought the food at the bankstown Central and it was horrible coz the bun was all soggy , in total I spent about $46 , and I would like to be refunded, I have bank statements for both orders , I understand that the restaurant is very bizzy , but the soggy wet buns totally ruined the experience for me , I would like a refund please
Other
Double charged
Unresolved
Sent
30/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sylvia
Sylvia
•
January 30, 2024
Customer seeks a refund of $25.65 from oporto for being charged twice for a single order due to a system error.
On Sunday 28/1/24 approx 4.30pm I went to Oporto Woodbine. I ordered a Tropo meal and 2 x chocolate mouse. I was told the total is $25.65. I paid with Mastercard. I was told that the transaction did not work and it was a system error from their end. I then re entered my credit for the amount of $25.65. Today, Tuesday 30/1/24 I checked my online banking only to find I was charged twice for the amount of $25.65. If you check your in store camera you will see that approx 4.30pm I collected 1 tropo box and 2 chocolate mousses. I can provide proof of online banking showing 2 transactions for 1 product. I would like a refund of $25.65.
Other
Thin chicken
Unresolved
Sent
14/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jess
Jess
•
January 14, 2024
Customer complained about a thin, cold, and inedible piece of chicken. manager dismissed complaint due to low cost.
Pasty piece of chicken that was less than 10mm thickness. Cold. Inedible. Spoke with the manager and was told it only cost me $15 what do I expect.
Well, more honestly. I never complain, never take things back but I was over wasting my money on rubbish food and went back.
Very disappointed in the service and food.
Other
Half full chip packet, white and wet chicken, lack of filling on burger
Closed
29/1/2024
Sent
5/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
January 5, 2024
Half full chip packet, white and wet chicken, need replacement meal
Chip packet only half full and chicken was white and wet hardly anything on the burger
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Yvonne
•
I ordered two family boxes of chips from kotara, what I received half a large box and a medium box, I'm not happy and will not be ordering from this place anymore, I enjoy this product but the delivery was very disappointing.
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aditi
Aditi
•
I ordered veg Bondi burger today (15/02/2024) around 5:35pm via drive through, also confirmed again not to put any egg ingredients even because I am allergic to meat and I am pregnant. However, they gave me chicken burger, after having slice I realised it’s not potato patty, I rang the store and the manager not even apologised and said this is what I ordered and disconnect the phone. Though there is a proof on speaker because order done via drive through. I am so much concerned incase anything happens to me or my baby, who will be responsible. What we will call such behaviour. How people running food business could be so careless that they don’t care about someone’s health. The amount of stress that I am going through at the moment is beyond tolerance and the Oporto hardly cares.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Half full chip packet, white and wet chicken, lack of filling on burger
Closed
29/1/2024
Sent
5/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Half full chip packet, white and wet chicken, lack of filling on burger
David
•
January 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Yvonne
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aditi
Aditi
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Arshdeep
Arshdeep
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Test
Test
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
6/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nirali
Nirali
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
6/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nirali
Nirali
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
21/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Khadija
Khadija
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Oporto
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Oporto
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
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Oporto
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Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
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