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Outback Steakhouse Aspley
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Outback Steakhouse Aspley
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COMPLAINTS SENT THROUGH AJUST

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Other

Poor food and service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Brenda
Poor food and service

Brenda

April 11, 2024

Ruined birthday celebration

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Outback Steakhouse Aspley

To Listen

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Do you manage complaints for
Outback Steakhouse Aspley
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Other

Poor food and service

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Brenda

Brenda

April 11, 2024

Party of 14 experienced multiple issues with food quality, service, and management. seeking compensation, apology, and action to address the issues.
We were there as a party of 14 6 seperate bills in total. 1st couple half the order came out they could not answer to where the other half of that order was after people left the other half came out after umpteen enquiries to why did half an order come 2nd order loaded cheese fries with a blob of bacon and a cheese slice melted over it (disgusting) 3rd order a burger COLD. 4th order ordered exact same time as the 3rd 40mins later still no food then came out and since when is a new York strip steak full of fat 5th order kids burger cold burnt no sauce inedible 6th order no appertiser brought out 3 mains all cold my salad was missing after asking 3 times i still had to ask AFSIN for my salad then came drenched in vinegerete all food cold inedible oh and drinks had been ordered and took over 35mins. Meant to be pre-dinner drinks. Got toldcat the bar they coukdbt purchase from there as we were a party. Thatvwouldnt have happened in the USA what a joke this was meant to be a birthday celebration for my daughter well what a complete and utter disgusting mess I told them to comp my bill I was not.paying for food that was inedible my daughter dealt with a manager on the phone who told her WELL THERES 2 SIDES TO EVERY STORY (EXCUSE ME)Sadly for the other people they did the online ordering and got told they would determine if Their complaint was worthy of a refund how utterly disgusting for a renowned chain restaurant have a regional manager to speak to a customer that way... My hubby and I are visiting over from the United States and frequent Outback often in Ohio. After this it has soured our taste buds on wanting to go to another one. This was at the Aspley location and to be told basically we are liars was appaulling all food left on table after 1 bite Also if u can't have a server to Manage 1 bill outbof party she shouldn't be waiting tables. I myself am a server and van deal with parties of 59+ on my own as seoerate bills Maybe you need to consider keeping Outback in the United States as this location leaves a LOT to be desired

COMPLAINTS RESOLVED THROUGH AJUST

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Outback Steakhouse Aspley

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Outback Steakhouse Aspley

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Outback Steakhouse Aspley

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