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My complaint was closed by Ajust.
—
Dannielle
Verified
Pet Circle
partners with Ajust
Pet Circle Complaints
The best way to resolve complaints with Pet Circle
Pet Circle is a popular online pet store offering a wide range of products for dogs, cats, and other pets. Customers have mentioned issues with delivery times and customer service in online reviews.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Order not confirmed
Closed
12/6/2024
Sent
15/5/2024
Order not confirmed
Dannielle
•
May 15, 2024
Delay in receiving items
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Pet Circle
To Listen
Live Campaign
Do you manage complaints for
Pet Circle
?
Retail
Order not confirmed
Closed
12/6/2024
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dannielle
Dannielle
•
May 15, 2024
Customer seeks $117 refund from pet circle due to delayed order and lack of cancellation option, impacting pet's needs.
I made a purchase with pet circle on 13 May for $117. The est delivery date was between 15 - 17 May and I received an email stating my order was received. The next day I noticed the order was not yet confirmed. I contacted customer service and they noted that there had been a problem with my order. To fix this they needed to contact Operations to look into what happened. That would take 24 - 72 hours. I have had inconsistencies with Petcicle in the past where orders take weeks to magically show up, uninterested in reliving past experiences I asked the rep to cancel my order and issue me a refund. The order has not yet been confirmed. She told me she could not cancel it, and required her operations team look into it, which would take another 24 - 72 hours for them to "entertain the idea" of possibly giving me a refund. This is unacceptable. Further my dog requires the items ordered but I can't busy replacements until I am refunded my money. I want my $117 refunded to me, and proof the refund has been processed.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Retail
Order not confirmed
Closed
12/6/2024
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dannielle
Order not confirmed
Dannielle
•
May 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Pet Circle
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Pet Circle
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Pet Circle
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04
Fair and Free
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Pet Circle
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Pet Circle
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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