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Sanitarium
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Sanitarium, a well-known Australian food company, offers a range of products including breakfast cereals, spreads, and plant-based alternatives. With a focus on health and nutrition, Sanitarium aims to provide options for individuals with dietary restrictions or preferences. While some customers have expressed concerns about the availability of certain products or the taste of specific items, Sanitarium continues to strive for innovation and quality in their offerings.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Product not sealed properly
Closed
Sent
6/4/2024
Product not sealed properly
Keith
•
April 6, 2024
Affecting taste and crispiness
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Sanitarium
To Listen
Live Campaign
Do you manage complaints for
Sanitarium
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Other
Product not sealed properly
Closed
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Keith
•
April 6, 2024
Customer found open weetbix box affecting taste and freshness. requesting reimbursement for 1.2 value pack from sanitarium.
Hi Sanitarium, my name is Keith and when I purchased my weekly box of weetbix back on the 20th December, 2023, I found the weetbix in the box with just the wrapper sitting on top. I didn't return them simply because I was flat out at work as the next day I was going on holidays. They weren't as fresh as normal however I placed them in an airtight container and continued to eat them for breakfast as I didn't have time to go out and buy another packet plus I hate to waste. I feel that because the product wasn't sealed as it usually is, it affected the taste and crispiness of the weetbix. I feel that I should atleast be reimbursed for the 1.2 Value Pack which contains the 72 pieces of weetbix. Should you require pics of the box and product, please call me on 0432 416661
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Product not sealed properly
Closed
Sent
6/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keith
Product not sealed properly
Keith
•
April 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Sanitarium
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Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
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Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
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