I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Steve
Verified
Muzz Buzz
partners with Ajust
Muzz Buzz Complaints
The best way to resolve complaints with Muzz Buzz
Muzz Buzz is a drive-thru coffee chain in Australia, offering a range of hot and cold beverages, snacks, and quick bites. Customers have occasionally expressed concerns about long wait times during peak hours and inconsistent quality of drinks. However, Muzz Buzz continues to attract a loyal customer base with its convenient locations and affordable prices.
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Have a complaint? Click below to resolve your issue with Muzz Buzz
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Muzz Buzz
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Retail
Incorrect change given
Unresolved
Sent
Incorrect change given
Steve
•
Made to feel ashamed
Outcome Sought
Apology
Compensation
Other
Retail
Change in chai powder to syrup
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Change in chai powder to syrup
Lisa
•
Disappointed with taste
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Muzz Buzz
To Listen
Live Campaign
Do you manage complaints for
Muzz Buzz
?
Retail
Incorrect change given
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steve
Steve
•
Customer upset about incorrect change given by trainee at muzz buzz, felt embarrassed and spoken to rudely by employees, will not return.
I ordered a coffee, espresso a trainee served me. She asked me if I wanted milk with that. I gave her the correct change. Four dollars, the employee assisting the trainee told me I gave the incorrect change. It was 10 cents short, I counted the money twice before I gave it to the trainee, and other lady told me I was 10cents short they clearly count it up when I asked them to show me the money I gave them. They showed me the money without the two five cent coins, which the trainee must’ve misplaced somehow. I was spoken to Rudely by the employees at the Muzz buzz in Kalamunda and made to feel ashamed for not being to count. If I didn’t have the correct money, I would’ve just made the purchase on the card. Clearly they were in the wrong and the issue was related to the trainee I believe. Anyway I visit that place number of times a week and will not be returning.
Retail
Change in chai powder to syrup
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Lisa
•
Customer unhappy with change from chai powder to syrup in chai frappe, requests explanation and consideration to revert back.
I would like to k ow why you felt the need to change you chai powder to syrup? I always have a chai frappe and yours is by far the best I have had until now. Why change something that was not broken. All I can think of is that it's obviously cheaper for you to get the syrup.
The best way to resolve an issue with
Muzz Buzz
Quick Solutions
WE SUGGEST
Retail is a large and dynamic industry with lots of moving parts. Despite their best efforts, sometimes things go wrong with retailers. Whether it's a faulty product, customer service issue or incorrect details online, Ajust is here to simplify the complaint process so that you can get heard.
When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.
How to complain to
Muzz Buzz
Ajust helps hundreds of people each month by making it simple to share your story. By making sure your complaint includes the right information and gets sent to the right place, Ajust gives you the best chance of a resolution. Here are some things to consider before getting started.
01
Describe the issue and how it affected you
Help the retailer understand your issue by explaining what went wrong, such as a faulty product or a customer service issue. Give the retailer additional context by sharing how the issue affected you.
02
Consider how you’d like the retailer to resolve your complaint
Outline the action you are requesting the retailer to take to resolve your complaint, such as a replacement product or an apology for your negative experience.
03
Gather any materials that support your complaint
Share any files that might help the retailer understand the issue to give the best chance of a faster resolution. This could include a photo of a faulty product, receipt, or order confirmation.
04
Fair and Free
Use Ajust to raise a complaint directly with
Muzz Buzz
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04
Fair and Free
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Muzz Buzz
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Muzz Buzz
Phone
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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