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Incorrect fee, seeking refund.

Compensation

Apology

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As Seen On

Cases we’ve resolved recently

No Live Complaints

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We can help you get heard.

Resolve with Ajust

Safety concerns

Closed

14/2/2025

Sent

14/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Elizabeth

complaints

Safety concerns

Submitted for

Elizabeth

Closed

February 14, 2025

complaints

Unprofessional staff behaviour

Closed

9/2/2025

Sent

9/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Michael

complaints

Unprofessional staff behaviour

Submitted for

Michael

Closed

February 9, 2025

complaints

Offer not honored

Closed

6/2/2025

Sent

4/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Antonina

complaints

Offer not honored

Submitted for

Antonina

Closed

February 6, 2025

complaints

Missing reward points

Closed

4/2/2025

Sent

3/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Alex

complaints

Missing reward points

Submitted for

Alex

Closed

February 4, 2025

complaints

Delay in processing refund

Closed

8/2/2025

Sent

3/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sheetal

complaints

Delay in processing refund

Submitted for

Sheetal

Closed

February 8, 2025

complaints

Inappropriate content

Closed

13/2/2025

Sent

2/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Soula

complaints

Inappropriate content

Submitted for

Soula

Closed

February 13, 2025

complaints

Short expiry date

Closed

8/2/2025

Sent

2/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sandra

complaints

Short expiry date

Submitted for

Sandra

Closed

February 8, 2025

complaints

Charged for unavailable items

Closed

12/2/2025

Sent

2/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Elizabeth

complaints

Charged for unavailable items

Submitted for

Elizabeth

Closed

February 12, 2025

complaints

Unable to receive emails

Closed

7/2/2025

Sent

2/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Darin

complaints

Unable to receive emails

Submitted for

Darin

Closed

February 7, 2025

complaints

Delay in store credit

Closed

7/2/2025

Sent

2/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Robert

complaints

Delay in store credit

Submitted for

Robert

Closed

February 7, 2025

complaints

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The express lane for Australian consumers.

No more waiting on hold or navigating corporate mazes. Ajust is a single platform to contact businesses and resolve issues.

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No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.

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Our AI-powered platform does the heavy lifting. You tell us what happened and we'll make sure you get heard.

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Success for over 80% of cases.

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As Seen On

Raise a case with any Australian business

Find out how these businesses resolve issues. Can’t find a business on the list below? You can make a request to open a case here.

Telstra

Telstra is Australia's biggest telecommunications provider, with around 50% market share for both NBN services and mobile services. With so many customers, it's no surprise Telstra also deals with lots of complaints. Telstra makes up more than 50% of complaints to the ombudsman.

TPG

TPG is one of the 3 largest telco providers in Australia. TPG has the 2nd highest number of NBN subscribers and the biggest market share for high speed NBN. TPG merged with Vodafone in 2020, but both brands continue to operate. TPG customers should make complaints to TPG, not Vodafone.

Optus

Optus is one of Australia's biggest telcos, with the 2nd largest market share for mobile services and the 3rd largest for NBN services. Optus is not always easy to deal with for complaints. Optus can respond slowly to complaints and sometimes it takes more effort to get a resolution. Optus had almost 20% of ombudsman complaints in 2021-22.

Kmart

Kmart Australia is an Australian retailer with over 230 stores nationwide. The company is committed to providing customers with a great shopping experience.

Coles

Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.

Officeworks

Officeworks is Australia’s home for office supplies including stationary, furniture and technology. They're focused on their a wide range, low prices and great service. According to their website, their customer satisfaction rates continue to climb.

Most resolutions

Issues we solve

Learn more about the types of issues we resolve

Banking

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

Airline

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Energy

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

Energy

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

Telco

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

Banking

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

Energy

How It Works

Ajust makes resolutions easy for consumers and businesses. Our platform resolves issues in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your case

Ajust uses your story to automatically create a case. We send your case with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your case to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve issues with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers can pay Ajust for extra support.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve issues with businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to go through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your case to the right place, following up with the business and much more. And it's free for consumers to get started.

Cases we’ve resolved recently

Safety concerns

Unprofessional staff behaviour

Offer not honored

Missing reward points

Delay in processing refund

Inappropriate content

Short expiry date

Charged for unavailable items

Unable to receive emails

Delay in store credit

The express lane for Australian consumers.

Every message written for you.

Success for over 80% of cases.

Get a resolution for your issue

Raise a case with any Australian business

Telstra

TPG

Optus

Kmart

Coles

Officeworks

Most resolutions

New cases

Issues we solve

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What can I do if my bank doesn't respond to my complaint?

What is the Airline Customer Advocate?

Behind on energy bills? What happens and what to do

How to read your energy meter

What to do if you're experiencing mobile phone outages

How to deal with credit card fraud

How to read your energy meter

What to do if you're experiencing mobile phone outages

How to deal with credit card fraud

How It Works

Tell your story

Submit your case

Get your resolution

Consumer FAQs

Who can use Ajust?

How much does it cost?

How does Ajust make money?

Is Ajust independent?

Is it better to go through Ajust?