Resolve complaints the easy way.
![A old man holding a phone in his hand](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65d06d1f2899dc24f2cfd7f9_hero-image-65d06cc0310a8.webp)
As Seen On
Complaints we’ve resolved recently
Fraud+deception
Pump stopped mid-sale
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516608a57340012028c924d_f1vBFH3h9HuyA3R0ur8cN24Iz4DAtdHRKwmATU4tCs8.png)
Incomplete order pickup
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/64ffabafb20ec7f8c5df85e6_rLuY4WD_fXxeyElyOAa9xVNKLK2EEfEPEdaGCx3-7DQ.png)
Lack of complaint filtering
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/657ea65ae263ba3262a3a57a_Ajust_webclip_Black.webp)
Price fixing
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/6516608a57340012028c924d_f1vBFH3h9HuyA3R0ur8cN24Iz4DAtdHRKwmATU4tCs8.png)
Phone not answered
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/64ffabafb20ec7f8c5df85e6_rLuY4WD_fXxeyElyOAa9xVNKLK2EEfEPEdaGCx3-7DQ.png)
Fraudulent transaction
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/656d4adfe925c800bab54bdb_ZRi248191M6Fk6ecBmx2zzEV0KnZFMP99gSk-cTS4Zc.png)
Number reinstatement
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650bea8539776cea3f49be9e_lDL1vHA1jTEqJelNDkDhhAQv4RtFbURmKGikBgE_s6s.png)
Double charged for one top
The express lane for every complaint.
No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about Australian businesses.
![No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59a039a75ebe1eff18_the-express-lane-for-every-complaint.webp)
![A flowchart of outcomes](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c598e4736bc17da5830_Success-for-over-90%25-of-complaints.png)
Success for over 90% of complaints.
Resolution or escalation. We make sure there’s an outcome for every complaint.
It costs nothing for consumers.
We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers.
![We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746dae90121919a6_it-costs-nothing-for-consumers.webp)
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
It only takes 2 minutes!
As Seen On
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c16caf0f21a3b417afd2bb_CTA%20phone.webp)
Raise a complaint with any Australian business
Find out how these businesses resolve complaints. Can’t find a business on the list below? You can still make a complaint.
Issues we solve
Learn more about the types of complaints we resolve
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.
Consumer FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.