Resolve issues with any business.

Your consumer advocate platform. Contact thousands of businesses with us by your side.

Resolve your issue

It only takes 2 minutes!

Incorrect fee, seeking refund.

Compensation

Apology

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As Seen On

Cases we’ve resolved recently

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Fraud+deception

Closed

21/7/2024

Sent

21/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Paul

Fraud+deception

Submitted for

Paul

Closed

July 21, 2024

Pump stopped mid-sale

Closed

23/7/2024

Sent

19/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Janine

Pump stopped mid-sale

Submitted for

Janine

Closed

July 23, 2024

Other

Lack of complaint filtering

Closed

19/7/2024

Sent

16/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Anon

Lack of complaint filtering

Submitted for

Anon

Closed

July 19, 2024

Retail

Price fixing

Closed

17/7/2024

Sent

16/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

BRENDON

Price fixing

Submitted for

BRENDON

Closed

July 17, 2024

Fraudulent transaction

Closed

23/7/2024

Sent

15/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ivanka

Fraudulent transaction

Submitted for

Ivanka

Closed

July 23, 2024

Retail

Number reinstatement

Closed

23/7/2024

Sent

15/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Brett

Number reinstatement

Submitted for

Brett

Closed

July 23, 2024

Retail

Double charged for one top

Closed

15/7/2024

Sent

15/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Céline

Double charged for one top

Submitted for

Céline

Closed

July 15, 2024

Unauthorized charge

Closed

22/7/2024

Sent

13/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Mick

Unauthorized charge

Submitted for

Mick

Closed

July 22, 2024

Other

Check 4wd system warning light

Closed

16/7/2024

Sent

13/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Colin

Check 4wd system warning light

Submitted for

Colin

Closed

July 16, 2024

Pricing increase

Closed

20/7/2024

Sent

12/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sherryn

Pricing increase

Submitted for

Sherryn

Closed

July 20, 2024

QUICK AND EASY

The express lane for Australian consumers.

No more waiting on hold or navigating corporate mazes. Ajust is a single platform to contact businesses and resolve issues.

No more waiting on hold or navigating mazes. Ajust is the one place to go for complaints about any bank, telco or energy provider.

A flowchart of outcomes

WE DO THE WORK

Every message written for you.

Our AI-powered platform does the heavy lifting. You tell us what happened and we'll make sure you get heard.

GET AN OUTCOME

Success for over 80% of cases.

By your side until the issue is resolved – to send follow ups, write responses and explore your escalation options.

We believe every complaint deserves a just resolution, so we ask providers to pick up the tab for their customers

Get a resolution for your issue

We take the effort out of dealing with businesses. It's free for consumers to get started.

It only takes 2 minutes!

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Ajust as on the phone

Raise a case with any Australian business

Find out how these businesses resolve issues. Can’t find a business on the list below? You can make a request to open a case here.

Telstra

Telstra is Australia's biggest telecommunications provider, with around 50% market share for both NBN services and mobile services. With so many customers, it's no surprise Telstra also deals with lots of complaints. Telstra makes up more than 50% of complaints to the ombudsman.

TPG

TPG is one of the 3 largest telco providers in Australia. TPG has the 2nd highest number of NBN subscribers and the biggest market share for high speed NBN. TPG merged with Vodafone in 2020, but both brands continue to operate. TPG customers should make complaints to TPG, not Vodafone.

Optus

Optus is one of Australia's biggest telcos, with the 2nd largest market share for mobile services and the 3rd largest for NBN services. Optus is not always easy to deal with for complaints. Optus can respond slowly to complaints and sometimes it takes more effort to get a resolution. Optus had almost 20% of ombudsman complaints in 2021-22.

Kmart

Kmart Australia is an Australian retailer with over 230 stores nationwide. The company is committed to providing customers with a great shopping experience.

Coles

Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.

Virgin Australia

Like other Australian airlines, Virgin doesn't offer a simple way for customers to make a complaint. Ajust is inviting all airlines to work with us to resolve complaints faster and with fairer outcomes for consumers.

Most resolutions

Virgin Australia

Sterling Vitamins

New cases

Guzman y Gomez (GYG)

Fantastic Furniture

Issues we solve

Learn more about the types of issues we resolve

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

Getting incorrect bank fees fixed

If you think you’ve been incorrectly charged a bank fee you can make a complaint and ask for the fee to be removed or refunded. In some cases bank fees may be calculated or charged incorrectly, so it’s smart to check all the fees you’ve been charged and make sure they look right to you.

How to make energy complaints step-by-step

If you’re having a problem with your energy provider, you can make a complaint. Follow these steps so you have the best chance at resolving your electricity complaint, gas complaint or other utility complaint – like incorrect meter reads and estimates, rising energy bills, connection and supply issues, problems accessing rebates, long call waiting times and more.

How to make telco complaints step-by-step

If something goes wrong with your mobile or internet service, you can make a complaint to resolve the issue. Here are some tips to get the best outcome from your telecommunications provider for complaints about slow internet speeds, service dropouts, poor coverage, NBN issues, bad customer service and more.

See more resources

How It Works

Ajust makes resolutions easy for consumers and businesses. Our platform resolves issues in three easy steps!

How Ajust works, user shares their story

01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

02

Submit your case

Ajust uses your story to automatically create a case. We send your case with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

03

Get your resolution

The business responds to your case to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Consumer FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve issues with Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers can pay Ajust for extra support.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve issues with businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to go through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your case to the right place, following up with the business and much more. And it's free for consumers to get started.