Banking

complaints

If you're facing issues with your banking services, you are not alone. We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about frequent issues facing banking consumers, including complaints about unauthorised transactions, account access problems, fraudulent activities, faulty ATMs, branch closures and more.

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complaints we've resolved recently

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Fraud+deception

Closed

21/7/2024

Sent

21/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Paul

Fraud+deception

Submitted for

Paul

Closed

July 21, 2024

Pump stopped mid-sale

Closed

23/7/2024

Sent

19/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Janine

Pump stopped mid-sale

Submitted for

Janine

Closed

July 23, 2024

Other

Lack of complaint filtering

Closed

19/7/2024

Sent

16/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Anon

Lack of complaint filtering

Submitted for

Anon

Closed

July 19, 2024

Retail

Price fixing

Closed

17/7/2024

Sent

16/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

BRENDON

Price fixing

Submitted for

BRENDON

Closed

July 17, 2024

Fraudulent transaction

Closed

23/7/2024

Sent

15/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ivanka

Fraudulent transaction

Submitted for

Ivanka

Closed

July 23, 2024

Retail

Number reinstatement

Closed

23/7/2024

Sent

15/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Brett

Number reinstatement

Submitted for

Brett

Closed

July 23, 2024

Retail

Double charged for one top

Closed

15/7/2024

Sent

15/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Céline

Double charged for one top

Submitted for

Céline

Closed

July 15, 2024

Unauthorized charge

Closed

22/7/2024

Sent

13/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Mick

Unauthorized charge

Submitted for

Mick

Closed

July 22, 2024

Other

Check 4wd system warning light

Closed

16/7/2024

Sent

13/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Colin

Check 4wd system warning light

Submitted for

Colin

Closed

July 16, 2024

Pricing increase

Closed

20/7/2024

Sent

12/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sherryn

Pricing increase

Submitted for

Sherryn

Closed

July 20, 2024

Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

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Learn more

Raise A Complaint About Any

Bank

Can’t find who you’re looking for on the list below? You can still make a complaint.

ANZ

The Australia and New Zealand Banking Group is one of Australia’s big 4 banks. Ajust could not see internal complaint numbers in ANZ's Annual Report, but there were over 4,500 ombudsman complaints about ANZ in 2021-22. In Ajust's experience, ANZ often takes a generous approach to resolving complaints and is reasonable about providing refunds and compensation to customers.

CBA

CBA is Australia's largest bank. With over 16 million customers, it makes sense that CBA receives lots of complaints. Unlike the other big banks, CBA shares its complaint numbers in its Annual Report. In 2021-22, CBA received almost one million complaints. CBA sends emails from individual members of its complaint team (rather than a generic inbox), offering a more human experience for customers. CBA is also known as CommBank and the Commonwealth Bank.

Afterpay

Afterpay is a buy now pay later service offering an alternative payment method to consumers. The buy now pay later (BNPL) industry is under scrutiny given the lack of regulation for this payment type. In a recent submission to treasury, Afterpay advised that 0.24% of active customers had made a complaint in the previous period and 99% of those were resolved.

American Express Australia

Ameris Bank

Athena

Australian Military Bank

Australian Mutual Bank

Beyond Bank Australia

Coastline Credit Union

Easy Street Financial Services

Equifax

Family First Credit Union

Firefighters Mutual Bank

G&C Mutual Bank

GO2bank

Goulburn Murray Credit Union

Illawarra Credit Union

National Australia Bank

Navy Federal Credit Union

Newcastle Permanent

Northern Inland Credit Union

People's Choice Credit Union

Queensland Country Credit Union

Banking

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

How to deal with incorrect energy meter estimates

Estimated energy bills are legal, but these estimates can be wrong. If you’ve received an estimated bill you may have been charged for energy you didn’t use, or you may have been undercharged, which means your next bill will be higher.

How to deal with slow internet speed

Most internet plans that are sold in Australia will have a speed advertised on it. If you’re experiencing slow internet speeds, you may be able to make a complaint to try to have the issue fixed, and even get a refund on your bill.

How to deal with NBN issues

If you have an issue with your NBN service, you can make a complaint to get the issue resolved. For common NBN issues, the best approach is to complain to your internet service provider, rather than directly to the NBN Co.

Getting incorrect bank fees fixed

If you think you’ve been incorrectly charged a bank fee you can make a complaint and ask for the fee to be removed or refunded. In some cases bank fees may be calculated or charged incorrectly, so it’s smart to check all the fees you’ve been charged and make sure they look right to you.

How to make energy complaints step-by-step

If you’re having a problem with your energy provider, you can make a complaint. Follow these steps so you have the best chance at resolving your electricity complaint, gas complaint or other utility complaint – like incorrect meter reads and estimates, rising energy bills, connection and supply issues, problems accessing rebates, long call waiting times and more.

How to make telco complaints step-by-step

If something goes wrong with your mobile or internet service, you can make a complaint to resolve the issue. Here are some tips to get the best outcome from your telecommunications provider for complaints about slow internet speeds, service dropouts, poor coverage, NBN issues, bad customer service and more.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Resolve with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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It only takes 2 minutes!

As Seen On

Banking

complaints

complaints we've resolved recently

Fraud+deception

Pump stopped mid-sale

Lack of complaint filtering

Price fixing

Fraudulent transaction

Number reinstatement

Double charged for one top

Unauthorized charge

Check 4wd system warning light

Pricing increase

Do you manage complaints for a business?

Raise A Complaint About Any

Bank

Complaint

ANZ

CBA

Afterpay

Banking

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

How to deal with incorrect energy meter estimates

How to deal with slow internet speed

How to deal with NBN issues

Getting incorrect bank fees fixed

How to make energy complaints step-by-step

How to make telco complaints step-by-step

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your complaint